kc5gtz
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i had something like that happen before and almost panicked because i thought my phone had been hijacked. update prl and profile, and it should go away. of course, my issue was way before wifi calling was available.
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None that i can find, and it randomly stops/starts working again. and i can see the phone switching to 1x to receive the call via signalcheck, but it doesnt actually ring.
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Absolutely, on both. the problem seems to clear up and re-appear randomly. im waiting on the network group to call me back at this point.
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im starting to think i have a defective phone. no problems on Wednesday, but the problems returned on Thursday. I watched the phone switch to 1x when i called it, but no ring. I even switched it to CDMA only, no ring. Switched airplane mode off and on, no ring. Rebooted, no ring. does this sound like a netork or a phone problem. im beginning to really believe its a phone issue.
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I checked on my way home and the areas where i was having issues previously were not in low signal areas for either LTE or 1X. Having said that, I had no issues on my drive yesterday or this morning. Maybe the re-provisioning of my phone did actually do something?
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Hmmm. i dont think it is low signal when the calls wont go through, but it is definitely sitting on LTE. Ill have to check.
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During my travel to and from work, i have noticed that i can now keep an LTE connection the whole way. I knew there was LTE there because my S4 kept a connection, so I had CSFB issues before. But now that i can keep an LTE connection, i thought the CSFB issues had been resolved. No such luck i guess. Thanks for all the clarification.
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I thought as much, and told him that this could not be a phone issue but a network issue. He never agreed, but he never disagreed either.I thought that CSFB issues were related to data only?
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Im not sure if this has been covered before, but im going to post it here just in case. I had an interesting talk with network support this afternoon.I have been having issues with receiving calls in certain areas of my drive, and ended up getting a network ticket opened. During my call he asked me to verify that my phone was on CDMA only. When i told him it wasnt, He immediately said "well thats your problem". He told me that it was a known issue with tri-band devices in tri-band areas. He told me to leave my phone on CDMA only unless i needed the higher data speeds. as long as it stayed on CDMA it wouldnt have a problem receiving calls. it goes back to the single antenna path and handoffs in the network. He said that they have had a bulletin on it since January. It upsets me that i cant use my new phone to its full potential, but i would rather have lower data speeds than not get calls.
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Thanks for the info Mike. -
so the site doesnt broadcasts the information on the lte bands, its not the fact that the app doesnt display it. bummer. thanks for the info!
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why doesnt the lte side show the location? it wasnt a problem when i had a phone that could be on 2 bands, but the M8 cant do that, so i have no ide where the tower is. are there plans to add this in the future?
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I probably wont go back either. I only used it for a couple of reasone. 1) I hate the visual voicemail app. 2) Call screening. but the app needs a LOT more work for it to really be viable. I guess ill stick with visual voicemail, because I don't want this happening again.
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I finally managed to get someone at Sprint who knew what they were doing, and thought I would pass on the results so that others may benefit. The problem with both phones was Google Voice. removing Google voice from the phone accounts seems to have solved the issues with not being able to receive phone calls. She explained that something gets messed up with Google voice, and it never delivers the call to the phone. It has been 12 hours now, and we are both still receiving calls normally. I had to escalate to the Network Issues team to find someone who knew what to look for. She told me that she was absolutely positive that this would fix the problem, as she had seen it many times before. She seems to have been right. She told me i could add it back on immediately, but i probably wont. We really only used it for the call filtering feature. Well, it filtered too much...
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we are having terrible problems with being able to receive calls right now on her phone. she can make calls, as well as send and receive text messages and data. its driving me nuts! now my m8 is also doing the same thing. my s4(different account), does not have the problems. the 1x800 issue seems to have gone away for the most part.. i have tried all the tricks i know of, to no avail. does anyone have any suggestions? im losing what little hair i have left.
