The problem is that so many boards massively restrict anything that can be seen as bashing of users. You HAVE to be able to criticize a flawed opinion and poor reaction in order to fight it. When you can't point it out, you're hamstrung from the start.
It's always okay to falsely bash the carriers, but not truthfully the customers.
When you cannot blatantly point out the utter foolishness and mis-education these users have in their discussion of the subject, you get too watered down and become ineffective.
While we're at it, the same goes for lot of the complaints about the phone hardware. They are always characterized as complete junk, yet, strangely enough, mine works.