This week had a incident with my Evo 4G LTE at work in which only the LCD panel was damaged, no damage to any other part of the phone except the LCD. the Gorilla glass works quite well.
Called Assurion to let them know the situation and when I was finalizing the claim and knew that it was going to be a $150 deductible. No problllem with the rep I talked to, was told about the affadavit I had to fill out and fax in which was no problem. Come Friday and I finalize the claim.
I went online filled out the neccesary info and knew that it would cost me $20 for Fedex Saturday delivery. Short story, instead of it costing me a total of $170 to recieve my replacement phone in which they sent me a new one. Total cost to me was $100 doing it online.
Talking about something unexpected, I was to say the least presently surprised, and yes I recieved the phone today.
By the way, I had the phone in a Otterbox Defender case in which at work a container lift was involved in putting pressure on the screen in which the LCD got damaged.