Official Airave 4 LTE / Casa Pebble / Airave 3 LTE / S1000 Thread

[SeanK_]

Sprint Airave page with Getting Started Guide, User Guide, Tutorials and FAQ's.

You can request one by calling either 866-556-7310 or 844-463-3194

[RAvirani]

Wonder if I'll be able to return my 2.5 + Airave for this new LTE version? https://www.reddit.com/r/Sprint/comments/631442/connecting_google_pixel_to_airave/?st=j12dpzpa&sh=47e0f82a

I'm sure you'll be able to.

 

Shoutout to Tim for confirming the LTE airave release will be later this month!

[SeanK_]

I'm sure you'll be able to.

 

Shoutout to Tim for confirming the LTE airave release will be later this month!

Wonder if a FCC listing is up?

 

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[lilotimz]

Wonder if a FCC listing is up?

 

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It's been up. 

 

See here: https://www.reddit.com/r/Sprint/comments/5ipysj/2nd_ama_here_we_come/dba2hne/

[SeanK_]

It's been up. 

 

See here: https://www.reddit.com/r/Sprint/comments/5ipysj/2nd_ama_here_we_come/dba2hne/

Thanks! 

[red_dog007]

Wonder how easy it would be to get one, and if it is something Sprint would want as many possible to have.

[travismheim]

Wonder how easy it would be to get one, and if it is something Sprint would want as many possible to have.

When I got mine years ago it was a 20 minute phone call to get it ordered but I had tons of dropped calls in my house that they were able to look up. I was averaging around 20 dropped calls a month.

 

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[blinky847]

I essentially gave up on Airave - not reliable at all, at least in my home here in the NW Chicago suburbs. Voice quality is hideous, and the initial connectivity is iffy, and equipment reliability is terrible, my now inactive unit is #3 after about 3+ years.

 

Its so bad for me (may be better in your area, YMMV), I use my Project Fi phone for calls, force switch to T-Mobile. Its not a perfect solution, but VoLTE is leagues better than Sprint's 1xRTT (or for that matter, T-Mobile's WCDMA)

 

I might have to reinstate my landline...

[greenbastard]

I might have to reinstate my landline...

[mikejeep]

Anyone ever have issues with their Airave 2.5 being online with all green lights, phone connected to it, but unable to place any calls? I've rebooted my router, Airave, and phone.. nothing helps. Internet is working fine. When I try to place a call, I get the three beeps but then 20-30 seconds of silence and it disconnects.

 

-Mike

[PythonFanPA]

Anyone ever have issues with their Airave 2.5 being online with all green lights, phone connected to it, but unable to place any calls? I've rebooted my router, Airave, and phone.. nothing helps. Internet is working fine. When I try to place a call, I get the three beeps but then 20-30 seconds of silence and it disconnects.

 

-Mike

 

I've had that issue happen before, but very rarely.  Never anything that persisted over a long period of time anyway.   Usually when I'm in the basement too (router/Airrave is on first/entry floor of townhome)

[mikejeep]

My Airave is still malfunctioning.. I can send and receive calls, and the person on the other end can hear me fine -- but I can't hear them at all. I don't even hear the ringing tone. I've been working with Sprint over the past few days, and they have escalated my ticket through several tiers, but nobody can solve it. Now apparently Airvana is looking into it. Today they determined that my "MOS scores" are very low--averaging 2.3 out of 5. But when I do tests over the web, all the stats are good scores are significantly higher. Going to reach out to my ISP but I'm guessing they will lean on my web tests showing their network isn't the issue.

 

I've tried asking if this will help me get an Airave 3 any faster, but nobody would bite.

 

The most annoying (amusing?) part of all this is that I have to walk down the street to talk to them, so I can leave the Airave online for testing but still communicate. I think it's all a conspiracy to get me to pay for a landline..

 

-Mike

[JWMaloney]

The most annoying (amusing?) part of all this is that I have to walk down the street to talk to them, so I can leave the Airave online for testing but still communicate. I think it's all a conspiracy to get me to pay for a landline..

When I still had an Airave, I would use Google Voice integration over Wi-Fi to call support. Think I was using PBXes.org as an SIP gateway at that time, but Hangouts Dialer works today.

[kct1975]

Anyone ever have issues with their Airave 2.5 being online with all green lights, phone connected to it, but unable to place any calls? I've rebooted my router, Airave, and phone.. nothing helps. Internet is working fine. When I try to place a call, I get the three beeps but then 20-30 seconds of silence and it disconnects.

 

-Mike

Yes!

 

Actually that happens to me frequently!

 

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[mikejeep]

Yes!

 

Actually that happens to me frequently!

 

I'll update when I hear more, maybe it will help you. Right now they're thinking it's the quality of my Fios service, but all the VOIP test sites I can find give my connection great ratings.

 

-Mike

[nowerlater]

Heres hoping for an Airave 3, I love mine!

 

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[mikejeep]

Well after more testing and escalation, Sprint declared my problem to be a "known issue" with the Airave 2.5 and the only solution is to replace it.. which they can't do, because they don't have any in stock and don't know when they are getting more (2.5 or 3). Apparently nobody can pre-order/back-order either one either, so I need to proactively call back every few weeks to see if anything has become available.

 

Seems very odd that they don't at least have a waitlist for those who need to swap out a defective one, but perhaps the transition from the 2.5 to the 3 is complicating things. Sprint still hasn't enabled Wi-Fi Calling that on the Pixel yet either so I'm just going to have to be patient.

 

-Mike

[kct1975]

Hummm....so I sort of ran into the same problem yesterday...

 

Unfortunately my beloved Nexus 6 "bit the dust" so Asuron shipped me a Samsung Galaxy Note 5.

 

While it is working fine now, yesterday was a difficult story...

 

So while I was on the phone with Tech Support about my issues receiving calls on my new Samsung Galaxy Note 5, I happened to mention that I wanted an upgraded Airave, and I was told twice that I wasn't eligible and then I was told that I had the wrong department.

 

So your 'mikejeep'...what you said seems to be a good explanation as to the reason I seemed to have been stonewalled.

 

Since this Samsung Galaxy Note 5 has Wi-Fi Calling, I may not need the Airave, but if it turns out that I do, I'll take your advice and wait a bit before I ask again.

 

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[Bobby]

I recently had a executive at sprint working on my account cause of some billing issues. After being able to resolve that issue, I had asked her about the airave 3. I wanted to know if i could get the 2.5 plus model switched out and she had told me that she couldn't order any some with the magic box and they wasn't shipping them out until next year. So I had gotten ahold of sprint through twitter, asking about the airave 3 and switching them out. Moments later I had a phone call from another sprint executive asking about the old 2.5 plus model. I just told her it didn't like to play friendly with any of the phones me or my family and friends had. She tried to sell me on the magic box which I would have liked, but had gotten denied for cause of the coverage. So she ordered me a return kit to ship back the old one, and ordered the new airave 3. still haven't gotten the return kit but the new airave came earlier which surprised me. Everything but the LTE light is green and solid the LTE light will connect and then start blinking again. So i'm going to leave it go all night and see what happens in the morning.

[mikejeep]

...So she ordered me a return kit to ship back the old one, and ordered the new airave 3. still haven't gotten the return kit but the new airave came earlier which surprised me.

Just curious, when did you place that order for the Airave 3?

 

-Mike

[Bobby]

Just curious, when did you place that order for the Airave 3?

 

-Mike

The executive ordered it wednesday around 3

[grapkoski]

I recently had a executive at sprint working on my account cause of some billing issues. After being able to resolve that issue, I had asked her about the airave 3. I wanted to know if i could get the 2.5 plus model switched out and she had told me that she couldn't order any some with the magic box and they wasn't shipping them out until next year. So I had gotten ahold of sprint through twitter, asking about the airave 3 and switching them out. Moments later I had a phone call from another sprint executive asking about the old 2.5 plus model. I just told her it didn't like to play friendly with any of the phones me or my family and friends had. She tried to sell me on the magic box which I would have liked, but had gotten denied for cause of the coverage. So she ordered me a return kit to ship back the old one, and ordered the new airave 3. still haven't gotten the return kit but the new airave came earlier which surprised me. Everything but the LTE light is green and solid the LTE light will connect and then start blinking again. So i'm going to leave it go all night and see what happens in the morning.

 

Does the LTE light stay red and then blink again? I have been having this issue with my dad's Airave 3 for a few weeks now. They swapped it out once and the new unit is doing the same thing. I really think this is more of a backend issue than the devices.

[kct1975]

 

 

I do think that it is it is odd that not only was I turned down for the Magic Box, but apparently I am also not eligible for the new version of the Airwave.

 

Since my new Samsung Galaxy Note 5 does have WiFi Calling, it is not that urgent for me to get the new Airwave, so I will wait for a bit and push the Sprint Reps more the next time I call.

 

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[Bobby]

Does the LTE light stay red and then blink again? I have been having this issue with my dad's Airave 3 for a few weeks now. They swapped it out once and the new unit is doing the same thing. I really think this is more of a backend issue than the devices.

Yea the LTE will stay red, then start blinking again. It has connected but maybe for 10 mins and then goes back to blinking. So i actually just unplugged it. might mess with it more tomorrow when im off work.

[ingenium]

I do think that it is it is odd that not only was I turned down for the Magic Box, but apparently I am also not eligible for the new version of the Airwave.

 

Since my new Samsung Galaxy Note 5 does have WiFi Calling, it is not that urgent for me to get the new Airwave, so I will wait for a bit and push the Sprint Reps more the next time I call.

 

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I called today about the airave 3. They said they're 4000 units backordered and the system won't let them put in more until mid September or so.

 

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