Yes I did restart app. Also rebooted Moto and turned off other signal apps. No accent.
Restarting app also was needed on LG V20 if you want to turn accent off (turn off setting then restart app needed).
Hey thanks!! 🍻 I already saw your report and have been looking into it, I'm trying to get another release pushed out this morning to give you guys another try at everything for me.. the Red Pocket SIM caught my eye as the only oddity, although SCP identifies it as T-Mobile so it should show a magenta line. Did you try restarting the app after enabling the option, just in case? (You shouldn't have to do this but who knows). I'm adding some extra logging that should show me some more details why this might be missing. Stay tuned.
Accent seems to work fine on my Sprint LG V20 using Android 8. I have not tested it yet switch to T-Mobile or AT&T or Verizon etc. No accent on my Moto G7 Power Unlocked and rooted with Android 9 on T-Mobile network using Red Pocket sim. I assume accent is triggered by PLMN, but maybe by sim carrier? Diags and beer money sent for both so you can compare if needed.
Here is the stock email WebSalesTeam@symm.onmicrosoft.com
Or this person, I get many emails from them all the time.
Internet Sales Representative
Also, it ships from Beautiful Texas USA. The tariff is just what they already paid and they are passing it on to you. They should be able to void your order and process a new one. They have done it for me for this exact same reason. Another thing is they try to hide the cheapo USPS 3 dollar shipping at the bottom of the shipping page, keep an eye out for that and save some $$$