Phone Unlocking Policy Discussion

[Johnner1999]

yeah - the person I have been working with said there is a known issue with no time to resolve.  

 

at least it sounds like a real answer, espeically with what you folks are saying.  He had me do the force update too... 

[Vince]

Any success stories out there?

 

 

Sent from my iPhone 6+

[Johnner1999]

Any success stories out there?

Sent from my iPhone 6+

Not here...

[acadiel]

No return call today.  They've been pretty good about following up on the active 5S, so I'll wait.

 

Also, today is the one week (5 business days) for the international unlock I requested for the 4S.  They have two more business days left.

[Vince]

I've heard every excuse in the book since Friday. It's so disheartening. I've gone nearly two years without ever having to speak to customer service/technical support, and now I fully understand the complaints I read every day on social media. It's really a shame. Just tell me "no, not yet" instead of the constant mixture of "yeah, sure" and "maybe tomorrow."

 

 

Sent from my iPhone 6+

[Johnner1999]

I've heard every excuse in the book since Friday. It's so disheartening. I've gone nearly two years without ever having to speak to customer service/technical support, and now I fully understand the complaints I read every day on social media. It's really a shame. Just tell me "no, not yet" instead of the constant mixture of "yeah, sure" and "maybe tomorrow."

 

 

Sent from my iPhone 6+

 

 

the excuses are the same crap I would get due to networking issues...  

[acadiel]

I've heard every excuse in the book since Friday. It's so disheartening. I've gone nearly two years without ever having to speak to customer service/technical support, and now I fully understand the complaints I read every day on social media. It's really a shame. Just tell me "no, not yet" instead of the constant mixture of "yeah, sure" and "maybe tomorrow."

 

 

Sent from my iPhone 6+

To your credit, yes, they should put internal bulletins up that they are still having issues and the reps should read these before their shift starts, to let the customers know what's going on.

 

It'll happen. Just be patient.

 

 

Sent from my iPad using Tapatalk HD

[Vince]

Well, I actually got through to a top supervisor in tech support. I'm currently working with him and have his personal phone number and email. He told me since I paid off my last device on Saturday, that their system wouldn't reflect eligibility of my 6+ until this Friday. He said he submitted the request, but the system was always rejecting it because of this (and no other rep told me). He said it should be finalized Friday, and if not, to call him personally. We shall see.

 

 

Sent from my iPhone 6+

[Johnner1999]

Well, I actually got through to a top supervisor in tech support. I'm currently working with him and have his personal phone number and email. He told me since I paid off my last device on Saturday, that their system wouldn't reflect eligibility of my 6+ until this Friday. He said he submitted the request, but the system was always rejecting it because of this (and no other rep told me). He said it should be finalized Friday, and if not, to call him personally. We shall see.

 

 

Sent from my iPhone 6+

 

 

I called again and was told my two phones had a date of 2099 to unlock.  She submitted a ticket to have that set to now,  Seems logical also seems fishy as sprint....

 

oh said it would be corrected by friday as well.  also seems odd

[Vince]

2099

Is that a typo?

 

 

Sent from my iPhone 6+

[S4GRU]

Queue Prince. We're going to party like it's Twenty-NINETY-Nine!!!

[Johnner1999]

Is that a typo?

 

 

Sent from my iPhone 6+

 

nope… 

 

my assumption is they picked that date from the beginning of selling iPhones - so that no iPhone would get unlocked “by mistake”.   But now that it is required…. 

[Johnner1999]

for those that have had success with Sprint unlocking… what did you need to do to get Apple to respond?  

[acadiel]

I think they're having internal issues with the tool they developed, from what you both are mentioning above.

 

My 5S (paid off) is on the account with a WeGo (which I'm paying $5/mo for), and the tool sees "Whoa, installment plan!" and doesn't let them unlock my 5S.  My rep is trying to work with the developers to fix this.

 

No worries; I know they're trying their best, and I'm only bugging them about once a week.

[Johnner1999]

well this time around - the agent said both of my iPhones were unlocked on Sprint’s side after she requested it - I was on hold maybe 2-4 minutes? I asked her whats next and she didn’t know - other than pressing ##UPDATE# from dialer — which I did.   

 

I know with ATT a text message or service push was seen and you re-activate the device.   Bit that was with the 4 and 4s… 

 

Once a week… hmm no thanks I pay money to them they can keep me in the loop or I can call them.   

 

whats the rush?  I want to take advantage of Crickets 20GB promo for $55 

[Vince]

As of right now, my phone is fully unlocked, just as the Sprint supervisor had promised 2 days ago. He even called me 10 minutes ago to let me know that he finished the request. I didn't even have to restore. A profile update pushed the unlock to my phone. I tossed in an old tmo sim that I had lying around, and it works. This is monumental for Sprint. I never thought I'd see the day where my phone had the shackles taken off. Just as a side note, if any of you are held up because of an installment agreement like I was, he told me that Sprint has an "upgrade clock" that takes some time to clear, and give them the ok to unlock you. Mine was slated to clear in early March, but he was able to manually tell the system that I was paid off and good to go.

 

 

Sent from my iPhone 6+

[derrph]

As of right now, my phone is fully unlocked, just as the Sprint supervisor had promised 2 days ago. He even called me 10 minutes ago to let me know that he finished the request. I didn't even have to restore. A profile update pushed the unlock to my phone. I tossed in an old tmo sim that I had lying around, and it works. This is monumental for Sprint. I never thought I'd see the day where my phone had the shackles taken off. Just as a side note, if any of you are held up because of an installment agreement like I was, he told me that Sprint has an "upgrade clock" that takes some time to clear, and give them the ok to unlock you. Mine was slated to clear in early March, but he was able to manually tell the system that I was paid off and good to go.

 

 

Sent from my iPhone 6+

Congrats congrats. I wonder how my situation would go. I just paid off my 6+ the other day but it does show I am able to upgrade now. But when I got the phone I swapped the phones and put the 6plus on my line which is still under a 2 year contract.

 

 

Sent from my iPhone using Tapatalk

[Vince]

Congrats congrats. I wonder how my situation would go. I just paid off my 6+ the other day but it does show I am able to upgrade now. But when I got the phone I swapped the phones and put the 6plus on my line which is still under a 2 year contract.

 

 

Sent from my iPhone using Tapatalk

I was upgrade eligible online around Monday, but some internal thing they have is different than that, apparently. Either way, it's done, and I can stop thinking about it. I came home from work pumping a fist and proclaiming to my wife that I had finally won my week long tech support battle. She just shook her head.

 

 

Sent from my iPhone using Tapatalk

[Johnner1999]

it seems my devices are tagged with IB (installment Billing) and another two days for them to "fix" that... 

[MacinJosh]

it seems my devices are tagged with IB (installment Billing) and another two days for them to "fix" that...

Their internal systems do strange things with IB tags. I missed the iPhone 6/6+ pre-orders because of that.

 

 

Sent from Josh's iPhone 6+ using Tapatalk 3.1.1

[WiWavelength]

whats the rush?  I want to take advantage of Crickets 20GB promo for $55 

 

If you need to hurry for the promo, go get your Cricket SIM now.  You can have the SIM activated for a few days before you are able to pop it into your iPhone.

 

AJ

[Johnner1999]

If you need to hurry for the promo, go get your Cricket SIM now.  You can have the SIM activated for a few days before you are able to pop it into your iPhone.

 

AJ

 

 

thanks didn't know that -- makes sense though!  

 

thank you

[acadiel]

Haven't gotten any notification yet for my 4S, but I just did a complete reinstall of the OS and restore (with an AT&T SIM in), and it unlocked.

 

I wonder if Sprint changed the international locking policy for the 4S and 5 just to be 'fully unlocked'.  Even after saying they weren't doing it.  

 

Makes me want to go spend $1.99 on one of those reports to see what activation policy is applied to the 4S.

 

Edit:  Here it is...

 

Report Type: Apple GSX IMEI Detailed Report

Product: iPhone 4S

Model: SVC,IPHONE 4S,MM,64GB,WHT,AE,RPLCMNT
IMEI: 99000xxxxxxxxxx
Serial Number: xxxxxxxxxxxx
Version: 8.1.3
Warranty Status: Out Of Warranty (No Coverage)
Warranty Days Remaining: 0
Estimated Purchase Date: 02/03/14
Registration Date: 02/03/14
ICCID: xxxxxxxxxxxxxxxxxxxx
Mac Address: xxxxxxxxxxxx
Bluetooth Mac Address: xxxxxxxxxxxx
Unbrick: True
First Unbrick Date: 12/15/12
Last Unbrick Date: 02/28/15
Activation Policy ID: 2070
Activation Policy Details: US CDMA Service Picker policy - N94/N92 - 2011
Next Tether Policy ID: 2303
Next Tether Policy Details: Multi-Mode Unlock
Purchase Country: United States
Sold To Name: APPLE
Carrier: Multi-Mode Unlock
Find My iPhone:  ON

[acadiel]

Now the question with the Sprint unlocked 4S is.... do you just do a reset with iTunes (with a Sprint SIM) to get it back on Sprint?

 

Once it is restored in iTunes with a GSM SIM, ##UPDATE# doesn't work any longer, even if you put the Sprint SIM Back in, reset network settings, reboot it, etc.

[Vince]

whats the rush? I want to take advantage of Crickets 20GB promo for $55

You have time. That goes until 4/9

 

 

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