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Samsung Galaxy Note 4 User Thread

COZisBack

By COZisBack
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marioc21 Member Level: eHRPD

marioc21

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I've had 3 restarts since I did this, so I guess it didn't work for me.

 

Sent from my SM-N910P using Tapatalk

 

Could just be that the ram on your phone is going bad. I had to replace mine a couple months back because it was just rebooting constantly.  Always seemed random and the app I was using didn't seem to matter.  

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Model: SM-N910P Processor: 2.7 GHz Quad-core Qualcomm Snapdragon 805 APQ8084 Display: Quad HD Super AMOLED 5.7 inches / 1440 x 2560 / 515 PPI Sprint Cellular Bands: CDMA EV-DO Rev. A (800, 190

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Galaxyguy Member Level: 4G WiMax

Galaxyguy

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I've thought about doing a replacement, but I've had this phone since new. I have almost always had problems with refurbs so I'm trying to hold out.

 

Sent from my SM-N910P using Tapatalk

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marioc21 Member Level: eHRPD

marioc21

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I've thought about doing a replacement, but I've had this phone since new. I have almost always had problems with refurbs so I'm trying to hold out.

 

Sent from my SM-N910P using Tapatalk

Was it always doing reboots or is it just since the marshmallow update?

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Galaxyguy Member Level: 4G WiMax

Galaxyguy

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Was it always doing reboots or is it just since the marshmallow update?

Just since the update to marshmallow, that's why I don't really think it's hardware related. I've done a factory reset and it didn't fix it.

 

Sent from my SM-N910P using Tapatalk

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marioc21 Member Level: eHRPD

marioc21

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Just since the update to marshmallow, that's why I don't really think it's hardware related. I've done a factory reset and it didn't fix it.

 

Sent from my SM-N910P using Tapatalk

 

I can tell you what I figured out.  After the marshmallow update I set up encryption on my phone and mine would inevitably reboot about once a day after it was sitting for a while and I would pick it up and hit the home button.  I think I finally figured out that Doze was putting the fingerprint reader and security processes into deep sleep. So whenever I went to wake up the phone once it was out for a while it would go a bit crazy trying to wake up and re-authenticate the security settings.  I went into the battery settings and turned off battery optimization for all of the apps that seemed like they were security related.  Since then my phone hasn't done a reboot since. 

 

So even if you don't have encryption turned on or use the finger print reader you might want to check that out.  Maybe turn off doze for every app and see how that goes.  Then add doze back one app at a time. 

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Galaxyguy Member Level: 4G WiMax

Galaxyguy

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I can tell you what I figured out. After the marshmallow update I set up encryption on my phone and mine would inevitably reboot about once a day after it was sitting for a while and I would pick it up and hit the home button. I think I finally figured out that Doze was putting the fingerprint reader and security processes into deep sleep. So whenever I went to wake up the phone once it was out for a while it would go a bit crazy trying to wake up and re-authenticate the security settings. I went into the battery settings and turned off battery optimization for all of the apps that seemed like they were security related. Since then my phone hasn't done a reboot since.

 

So even if you don't have encryption turned on or use the finger print reader you might want to check that out. Maybe turn off doze for every app and see how that goes. Then add doze back one app at a time.

I just turned off the battery optimizations. I'll run it for a few days like this and see what happens. Thanks for the tip.

 

Sent from my SM-N910P using Tapatalk

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jreuschl Member Level: 4G WiMax

jreuschl

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Now I'm having an issue the last week+ or so that my Note 4 has just shut off by itself even when sitting idle on a table. Guess I'll try a new battery.

 

Sent from my SM-N910P using Tapatalk

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Galaxyguy Member Level: 4G WiMax

Galaxyguy

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New update. Downloading now

 

Sent from my SM-N910P using Tapatalk

Just finished installing it. Hopefully it'll fix my restart issue. It's not been terrible. Usually once or twice a day, but it's still annoying when it happens.

 

Sent from my SM-N910P using Tapatalk

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sunmybun Member Level: 1x Advanced

sunmybun

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Just finished installing it. Hopefully it'll fix my restart issue. It's not been terrible. Usually once or twice a day, but it's still annoying when it happens.

 

Sent from my SM-N910P using Tapatalk

Thats pretty extreme... im telling you you should do factory restore..and if it still persists. Its hardware issue

 

Sent from my SM-N910P using Tapatalk

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sunmybun Member Level: 1x Advanced

sunmybun

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Just finished installing it. Hopefully it'll fix my restart issue. It's not been terrible. Usually once or twice a day, but it's still annoying when it happens.

 

Sent from my SM-N910P using Tapatalk

Thats pretty extreme... im telling you you should do factory restore..and if it still persists. Its hardware issue

 

Sent from my SM-N910P using Tapatalk

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Galaxyguy Member Level: 4G WiMax

Galaxyguy

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Thats pretty extreme... im telling you you should do factory restore..and if it still persists. Its hardware issue

 

Sent from my SM-N910P using Tapatalk

After the initial Marshmallow update, I did a factory reset. I just don't want to pay to get a replacement. I may break down and do it at some point though.

 

Sent from my SM-N910P using Tapatalk

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sunmybun Member Level: 1x Advanced

sunmybun

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After the initial Marshmallow update, I did a factory reset. I just don't want to pay to get a replacement. I may break down and do it at some point though.

 

Sent from my SM-N910P using Tapatalk

I can help you do a full restore but its with a computer.

Not the factory reset from the phone

 

Sent from my SM-N910P using Tapatalk

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kwazytazz Member Level: 1x Advanced

kwazytazz

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After the initial Marshmallow update, I did a factory reset. I just don't want to pay to get a replacement. I may break down and do it at some point though.

 

Sent from my SM-N910P using Tapatalk

Mine still restarts randomly after a replacement note 4 from sprint. Initial replacement was due to hardware failure but seems like it can be both

 

Sent from my SM-N910P using Tapatalk

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anSarakhJackie Member Level: iDEN *chirp*

anSarakhJackie

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My phone just downloaded a new software update.  Where can I look to see what it is supposed to do for my phone?  Sprint forums didn't seem to help.

 

For that matter is this the number I need to search on--   n910pvpu4dpe1    ?

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jreuschl Member Level: 4G WiMax

jreuschl

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My phone just downloaded a new software update.  Where can I look to see what it is supposed to do for my phone?  Sprint forums didn't seem to help.

 

For that matter is this the number I need to search on--   n910pvpu4dpe1    ?

 

It gives the improvements on the software install prompt.  This one was security as well as fixing WiFi bugs.

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anSarakhJackie Member Level: iDEN *chirp*

anSarakhJackie

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jreuschl - and I was mostly asleep when that rolled by.  Is there anyway to see that, or a comparable, listing now- post install?

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sunmybun Member Level: 1x Advanced

sunmybun

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jreuschl - and I was mostly asleep when that rolled by. Is there anyway to see that, or a comparable, listing now- post install?

Here ill attach pics I saw from xda

 

Sent from my SM-N910P using Tapatalk

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