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Upgraded out of coverage on my MiFi 500...

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Looks like I got upgraded out of coverage at my office -- My tri-band MiFi 500, which once had really strong B41 from a Clear site nearby, can only connect at 1x. I just came out of a seasonal standby period where I wasn't going to need the Hotspot, and now I can't even use the device in the one place I need it...

 

I still have a lot of time left on this contract. Do I have an 'out' with this issue? Will I be able to break contract and avoid an ETF?

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Looks like I got upgraded out of coverage at my office -- My tri-band MiFi 500, which once had really strong B41 from a Clear site nearby, can only connect at 1x. I just came out of a seasonal standby period where I wasn't going to need the Hotspot, and now I can't even use the device in the one place I need it...

 

I still have a lot of time left on this contract. Do I have an 'out' with this issue? Will I be able to break contract and avoid an ETF?

Because you moved? Or your office moved?

 

Sent from my LG G3

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Because you moved? Or your office moved?

 

Sent from my LG G3

Nothing moved - I was able to catch a B26 and a B41 signal (from a Clear tower .4 miles away) five months ago, nothing but 1x now.

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Nothing moved - I was able to catch a B26 and a B41 signal (from a Clear tower .4 miles away) five months ago, nothing but 1x now.

 

Sounds like you're having some kind of technical issue with your Hotspot. Have you attempted to contact care?

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Sounds like you're having some kind of technical issue with your Hotspot. Have you attempted to contact care?

 

That was going to be my next step. I checked for an update when I powered it on and I was up to date...

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There's no 3G where you are? Mine works just fine on 3G

 

I don't have 3G at my house (I'm on 1x all the time, but have 100Mbps wifi, so that's kind of moot. :) )

 

In my office, I have spotty 3G/extended on my phone...

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I don't have 3G at my house (I'm on 1x all the time, but have 100Mbps wifi, so that's kind of moot. :) )

 

In my office, I have spotty 3G/extended on my phone...

 

Is your iPhone about to still pick up B26?

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I would definately open a sprint support ticket.

 

not to be too nosy, but where abouts in stl do you get only 1x? there is only a couple places I can think of off the top of my head where I get 1x or roaming.

 

Maryland Yards (off dorsett) and ameristar casino are where I can consistently get 1x or roaming.

Edited by dedub

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I got the issue resolved - I had to get Sprint on the line & they took care of it.

 

I would definately open a sprint support ticket.

 

not to be too nosy, but where abouts in stl do you get only 1x? there is only a couple places I can think of off the top of my head where I get 1x or roaming.

 

Maryland Yards (off dorsett) and ameristar casino are where I can consistently get 1x or roaming.

I get 1x/extended at my house (Dale ave & Bellevue in Richmond Heights) and at work (Page & Ball Dr) in Maryland Heights. When the Mifi came back online, I had B41 pulling close to 30Mbps down...

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