Jump to content
Sign in to follow this  
halcyoncmdr

Changes to Airave device positioning for customers

Recommended Posts

So as we all know Sprint offers the Airave devices to help in-home coverage issues. It requires a high-speed Internet connection and creates a miniature cell site inside your home (femtocell).
 
Sprint has offered these for free or deeply discounted for quite a while to customers with little to no coverage in their home. The requirements for determining eligibility have changed according to what I've heard. There hasn't been an official communication to retail employees as we don't deal with Airaves directly, so do take it with a grain of salt, and remember it can change again at any time.

 

This information comes from a conversation with a member on the Airave team that determines customer eligibility to assist our store in providing accurate information to our customers that we refer to their team for coverage issues.
 



To be eligible for a FREE Airave, the account must have 4+ active lines.
 
Otherwise, the account is eligible for purchasing the Airave at full retail price ($280), or with a 2-year contract commitment for a discounted price ($130).
 


My assumption is that since Network Vision is ramping up to full speed and should be completed within the next year or so, the increase in coverage availability from the 800MHz deployment and enhanced capability of the new equipment in general is anticipated to remove the need for Airave devices for most customers.

  • Like 2

Share this post


Link to post
Share on other sites

I will return mine if that's the case lol!   I love how sprint thinks 800 will fix there dead spots because of there lack of towers. 

Share this post


Link to post
Share on other sites

I can confirm this. I got mine about 3 weeks ago. First lady told me I had to have 4 phone for her to do anything (I only have the Connect 2 at this time).  Then was sent to retention.  They gave me the options for buying as mention above, and had the monthly fees waived.   

Share this post


Link to post
Share on other sites

Just when Sprint is taking steps forward they get comfortable and some idiot in the cubicle living in jam packed quarter mile tower spacing area comes up with this crazy idea.  Two steps back.  I know several people that wouldn't have Sprint, including myself, if they were charged for the Airave or service.

 

I know no carrier guarantees service in your home but when Verizon, AT&T, and even exTel (left the N of on purpose) provided service in the home its kind hard for the average non-wireless educated consumer to not think Sprint should have coverage in their home when everyone else does. 

 

With that being said I do hope that 800SMR will fix the coverage in my home but I'm not holding my breath as they still haven't done any work to my home site anyways.  I was hoping to shut down my Airave and bring it to a friends house as 800SMR will not fix the coverage at his house, only a new site would.  He has a few Sprint relatives/visitors from time to time but at least Verizon/AT&T/exTel provided good roaming coverage there but no Sprint CDMA for many miles.  So I hope they don't pull these things from us.

Share this post


Link to post
Share on other sites

You can tell that's an official Sprint document, as the word "free" is in all-caps.

 

Frankly, this makes little sense; if the need for Airaves is going down, the cost issue should solve itself, as fewer people will need and request them.

 

I think the churn rate is going to go up a (tiny) bit. You'd think that sending one of these babies out for free would be cheaper than paying VZW roaming costs for 49% of some sub's voice/data...

Share this post


Link to post
Share on other sites

I got my AIRRAVE in my Charlotte condo and it has worked as expected since I no longer miss phone calls like I did previously!!!   I do wonder sometimes when my Galaxy S3 would switch to it...  Sometimes, the phone hangs on to another weaker Sprint tower or sometimes it roams even when I'm in the same roam as the device...  I did a little testing and found that indeed, if it was still hanging with its previous connection, it will call out using it ( no "beep beep") sometimes...  other times, it seems to switch to the AirRave connection before calling..

 

I got my device free..  I do have 5 lines on my account...  But only my 3 have actually used it... 

Share this post


Link to post
Share on other sites

While signal has generally improved in my area when the legacy equipment went offline and NV went online, I'm still within the IBEZ so I hope those types of situations are taken into account.

Share this post


Link to post
Share on other sites

If this truly is due to 800 being rolled out, I wonder what the percentage of devices currently active are that cannot use it. I'll tell you right now, we sell a staggering amount of iPhone 4 and 4S's.

Share this post


Link to post
Share on other sites

X2. I understand phones are expensive but when I tell people the 5 is better due to different signals it can connect to they just blow it off.

Share this post


Link to post
Share on other sites

I will return mine if that's the case lol!   I love how sprint thinks 800 will fix there dead spots because of there lack of towers. 

 

Current customers are not effected. This is only for determining new Airave devices being sent out.

 

 

While signal has generally improved in my area when the legacy equipment went offline and NV went online, I'm still within the IBEZ so I hope those types of situations are taken into account.

 

Much of my home market is within the IBEZ as well, but some sites here (that I thought would be unable to get 800, are slated for it.

 

 

X2. I understand phones are expensive but when I tell people the 5 is better due to different signals it can connect to they just blow it off.

 

Just tell then the phone will get better signal, and will work in places the cheaper phones won't. Then notate it on the account so if they call in and complain a few months down the line, another rep can tell them the same thing. :-P

 

I don't understand how the average person can't seem to grasp that a more expensive phone possibly can give better service and have fewer issues. There's a reason that phone is free with contract... it's not because the company wants to be nice. It's because it's inferior.

Share this post


Link to post
Share on other sites

I can confirm I was told the same thing this past Tuesday July 2nd. I called the 855 number listed on the Sprint Airave web site and was told I could only get a free Airave if I had 4 active lines on my account. They quoted me $130 if I signed an additional 2-year contract or $280 without. I was disappointed but didn't elevate it to retention. I am hoping once the NV upgrades are done here my signal will improve just enough to not drop calls. Living in a giant stucco apartment faraday cage wreaks havoc on my 1900 signal.

 

And unless they change the PRL priority for iPhones, I will have to wait for a new jailbreak to install digiblur's 800MHz testing PRL.

Share this post


Link to post
Share on other sites

 

 

I will return mine if that's the case lol! I love how sprint thinks 800 will fix there dead spots because of there lack of towers.

 

 

Current customers are not effected. This is only for determining new Airave devices being sent out.

 

 

 

While signal has generally improved in my area when the legacy equipment went offline and NV went online, I'm still within the IBEZ so I hope those types of situations are taken into account.

 

 

Much of my home market is within the IBEZ as well, but some sites here (that I thought would be unable to get 800, are slated for it.

 

 

 

X2. I understand phones are expensive but when I tell people the 5 is better due to different signals it can connect to they just blow it off.

 

 

Just tell then the phone will get better signal, and will work in places the cheaper phones won't. Then notate it on the account so if they call in and complain a few months down the line, another rep can tell them the same thing. :-P

 

I don't understand how the average person can't seem to grasp that a more expensive phone possibly can give better service and have fewer issues. There's a reason that phone is free with contract... it's not because the company wants to be nice. It's because it's inferior.

 

Oh I do. I'm an android guy through and through so it's not too often I sell an iPhone unless a customer specifically asks for one. I sell more s4's due to me having one and talking about mine. Therefore no signal problems!

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • large.unreadcontent.png.6ef00db54e758d06

  • gallery_1_23_9202.png

  • Similar Content

    • By SeanK_
      Sprint Airave page with Getting Started Guide, User Guide, Tutorials and FAQ's.
      You can request one by calling either 866-556-7310 or 844-463-3194
    • By EntrepreneurKid
      Given the fact that Virgin has access to Extended Coverage ever since it's Inner Circle plan still now with it's current one at least according to customer service. Shouldn't Virgin be using PRL 55070 like it was with Inner Circle or is 7080 correct? I feel like there's an issue that isn't being paid attention too. Does PRL 7080 have the necessary stuff to make the device roam on Sprints extended partners.
    • By EntrepreneurKid
      When Virgin Mobile introduced their Inner Circle plan they added Extended coverage giving them the same coverage as Sprint Postpaid. And a few months ago when Virgin did away with its Inner Circle plan and its iPhone only to the current plan lineup and devices I figured they'd backtrack on the roaming and go back to Sprint only. While they may not have updated their coverage map it would seem they are not allowing roaming as my LG Tribute Dynasty which is compatible with US Cellular roaming is being restricted and blocked post activation. Before hands free activation began I was able to go into the devices network and roaming settings and switch on voice roaming, which worked, it immediately connected to US Cellular, then the hands free activation started which couldn't complete due to no data until I switched on wifi, but after the device rebooted, the voice roaming was turned off and greyed out so it couldn't be switched back on.
      I know this device is capable of roaming, it has band 12 and band 5 for LTE and the CDMA band necessary to roam onto US Cellulars CDMA network, which again it was able to due prior to activation. If Virgin Mobile is going to continue having roaming as an option then it should work otherwise they need to remove it from their coverage map. I've attempted to take the issue up with Virgin but they tell me that they'll help me with any other issue, except roaming. I believe it has something to do with the PRL since it is what determines the devices roaming. I found a old Virgin device from before Inner Circle started, in it was PRL 7080 the same one as it has now, back then Virgin was the home network on Sprint only, no data or voice roaming.
      I don't know where the issue is with this and I'm hoping after filing a complaint with the FCC which has been served that it is either corrected and fixed and roaming starts working, or Virgin removes it from their coverage map if they're not going to allow it. I've asked customer service if the coverage map and the roaming on it applies to current customers or if it was just Inner Circle and they say it does apply to the current plans. If so, and if I have a device that is compatible (LG Tribute Dynasty), why is it being restricted.

    • By danlodish345
      Hey guys I was browsing one of my news applications and I found interesting article about Verizon Wireless in Maine I'm sharing the link.
      http://wcyy.com/verizon-is-dumping-an-entire-chunk-of-maine-from-their-wireless-network/
      Tell me what you think.
    • By AcctDeleted_GirlFriday
      I'm stuck having to use an Airave in my apartment because ever since my landlord moved in downstairs and did major renovations, we've not been able to get much if any Sprint signal up here. I hate it because it's 3G only. Is there any chance Sprint will get it together and offer an LTE Airave? I'm guessing not, but it would be cool if they did.
  • Posts

    • Im skeptical of TMo News because they list cities constantly.  ATL is like on half the update pages.  It's like a few sites get upgraded (we don't know extent of upgrade) so gets listed. Not like back when spectrum refarm, mimo or qam was changed in mass.  With how far it is into it, I think the merger will happen.  Im split on it however.  I do like that we will get movement from Dish.  Whether they sell out in the future or not, it will be exciting to see Dish actually move forward with something.  I like Sprint's regional roaming agreements and the fact that I use them and support local business if you will.  I'm sure these will go away and will be missed.  I've never liked TMobile's 'no service' status on my phones when they could easily at least roam on a regional carrier. Whether prices go up or down, they won't be where we need them.  They won't go down to what we we think if fair.  If the merger happens, once my phones get updated for TMobile VoLTE I think we'll switch to MintSim.  I pay $90/mo + tax for two lines and use ~12GB total.  It's way too much for essentially internet access, and most places we are on WiFi anyways.  I feel like all the carriers keep adding more and more features or limits to these plans that very few actually use to keep prices inflated.  Make you feel like you get a lot so are ok with it, even though you actually use a little.  
    • What I don't get about the states suing is that they don't seem to understand that no matter what, at some point Sprint is going away. IMHO...if the Sprint/T-Mobile Merger does not go through, then eventually Sprint will be broken up into pieces and auctioned off to Verizon and AT&T and T-Mobile and now possibly Dish. In my mind, no matter what, Sprint will be going away at some point. So essentially Sprint is going way one way or another. Sent from my SM-G975U1 using Tapatalk
    • All of the above. I think there are maybe 12 towers with band 41. Terrible. 
    • I agree.   Not sure how diligent they will be in providing a good 600MHz path and depth.   I do read on TMO News, that they are progressing with 700 deployment as well, but the main focus has been 600.      Do you think this merger will ultimately be completed?   
  • Recently Browsing

    No registered users viewing this page.

×
×
  • Create New...