Jump to content

aerxx
 Share

Recommended Posts

I have a unique problem. Sprint is going to replace my phone because the screen went out. Touch screen still works, just the back-light or whatever won't illuminate the screen, but I have a custom ROM on the phone with a custom recovery.

 

I need to reset my phone because of my personal information mainly, but I'm also concerned that they are going to charge me a ton of money if they find out my phone was running a custom ROM.

 

1. I'm going to reset my ROM and firmware via KIES, seems to be the easiest way since the screen won't turn on.

 

2. does KIES reset the binary counter or will it just add another download on to the counter?

 

Either way I have to do this, I'm just looking for a few answers. Ideally my hope is they just scrap the phone and use it for parts, but I don't think that's going to be the case.

Link to comment
Share on other sites

I have never had an issue turning in a phone that was rooted. Most of the time the guys at the store are pretty stoked to see what I had on it. Flashing via Kies will not reset the counter. The only way to do that (that I am aware of) is to use Triangle Away by Chainfire.

 

Sent from my SPH-L710 using Tapatalk 4 Beta

 

 

Link to comment
Share on other sites

Yeah, its definitely a hardware issue, thank you for the information. I'm just freaking out trying to factory reset this phone before I send it back since my screen won't turn on... :(

Link to comment
Share on other sites

Well, they're mailing me a phone, and I'm sending mine back to them. Its not a "service while you wait" place, which is why I think they won't take the time, and just throw it into a "parts" pile, but I dunno.

Link to comment
Share on other sites

Sprint's official policy is to cover rooted devices. Custom software however is not covered.

 

In all honesty, as long as you're nice and it's obviously a hardware issue the tech probably will cover it. If you are doing Advanced Exchange through the mail, then as long as you send the phone back and it isn't physically or liquid damaged it will be covered, regardless of the software (most likely).

  • Like 2
Link to comment
Share on other sites

I have never seen a device charged back, either to a store or customer, for being rooted or running custom firmware. I actually like to meet the rare customer who comes in with custom firmware or a rooted device, as they're fun to talk to - they tend to know more about what's actually going on.

  • Like 2
Link to comment
Share on other sites

I've never seen it either, however Sprint is within their right to deny service or charge back for an out-of-scope repair/replacement.

 

I'm just informing about the official policy. The real world does not necessarily follow policy 100%.

  • Like 1
Link to comment
Share on other sites

Thanks for the feedback guys. I figured as much, but my mind seems to run wild with worst case scenarios when I don't have answers to questions. :D

 

On another note, I was able to use KIES to factory reset my phone while not having a working screen, just had to get it into download mode.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • large.unreadcontent.png.6ef00db54e758d06

  • gallery_1_23_9202.png

  • Similar Content

    • By mdob07
      Its almost time for the next iteration of Samsung's Galaxy Phones! I'm planning on pre-ordering either the S20+ or Ultra. Current Rumors have it going on Pre-order February 11.  Let the discussion commence...
       
       
    • By lilotimz
      Samsung Network Vision equipment are highly distinct and fairly easy to spot compared to the equipment that other vendors are deploying. Sprint is Samsung's first extremely massive American contract (baring Clearwire) so there  should be no issues in confusing these equipment for another carrier which happens often with Ericsson NV equipment.

      Below are images of Samsung equipment which includes antennas, remote radio units, base stations, and their mounting configurations. 
       
      Samsung antenna with eSMR 800 RRU & PCS 1900 RRU

      A close look at a Samsung setup





      Next Generation Samsung Configuration
      RRH-P4 4T4R 1.9 GHz  | RRH-C4 4T4R 800 MHz| RRH-V3 2.5 GHz

      Next Generation 8 Port Dual Band Antenna Setup 
      4 port 800 MHz RRH-C4 800

      (source: dkyeager)

      (source: dkyeager)
      Narrow beam setup

      High Capacity Site with 2 Antennas & 3 RRUs (2x PCS & 1x SMR).
      Second antenna is PCS only for now.


      Canadian IBEZ (NO SMR)

      Special Case PCS Only Setup for Canadian IBEZ




      Close up of standard antenna connectors 

      Samsung Cabinets

       
       
      Powerpoint slides from Samsung / Sprint
      *disclaimer - all  powerpoint diagrams and images were found through public municipality online databases and is by no means misappropriated through malicious means*
      *Credit goes to those whom took pictures of these equipment. You know who you are*
    • By S4GRU
      by Jeff Foster
      Sprint 4G Rollout Updates
      Tuesday, January 31, 2012 - 7:46 PM MST
       
      Since last fall, there had been talk of a Samsung Galaxy Nexus launching on American carriers other than Big Red. Sprint has finally announced several weeks ago that it is the another vendor slated for release in the U.S. Suffice to say, many of us out there, especially those adverse to heading to Verizon and paying its premium prices, are excited about the impending release.
      The good news is that Google could be working on an updated version of the Galaxy Nexus. It has unofficially been dubbed the Galaxy Nexus Plus. There is much anticipation that it will be released before Sprint turns on LTE this summer. It’s not the first time an OEM has refreshed a device and re-released it to the market place, which works to our advantage. It’s rumored that the new Galaxy Nexus will have either a 1.5 or 1.8 GHz Texas Instrument OMAP4670 dual core processor. This would be a significant upgrade from the 1.2 GHz dual core processor found in the current Verizon version.
      We don’t know anything about official specs, but it’s also rumored to have an 8 MP camera. This is a noteworthy upgrade to the 5 MP shooter on the Verizon model (which has been lauded by many techies). We already know that the Sprint model will come installed with Google Wallet, per previous announcements. Some rumors also point to a beefier battery as well. The phone should have all the other features that’s on the current Galaxy Nexus, so now all we have to do is wait.
       
       
      Source: http://androidandme....era-on-the-way/
    • By danlodish345
      hello all i feel i should start a note 9 rumor thread  please post rumors and what not here.
    • By SturgeonGeneral
      S9 S9+ reported into the FCC
      https://www.droid-life.com/2017/12/28/galaxy-s9-galaxy-s9-show-fcc-already/
  • Posts

    • Just figured out this is a waste of time. US Mobile and Verizon lock the eSim to the emei while T-Mobile only uses it to see that you have a capable phone, like Red Pocket does with physical sims (although RP does keep track of what phone you are using it on with the emei.)  So @Trip was right in this case on liking physical sims.
    • Verizon has a reputation for being frugal with MVNOs. After looking around, I also decided US Mobile was my best option. People have gotten C band on it.  Hoping for esim for my S21 Ultra.  No luck so far.  Red Pocket does not claim Verizon 5g, although they say Soon!(TM).  I do see some 5g with it. Typically MVNOs are deprioritized, thus I am reluctant to claim truly getting top speeds with one.
    • Did some exploring yesterday/last night and didn't find a shred of C-Band, including with my brand new US Mobile SIM. Did find 4CA CBRS but the site seemed backhaul constrained; both that plus 15x15 B2 and band-locked 2/66 got me 190 Mbps or so.
    • Did some more exploring yesterday/last night and I think I spotted some LAA downtown but didn't get a chance to confirm before it went away in favor of mmW, which also went away pretty quickly. Also saw another n66 site, as well as an n2 site, making AT&T the second carrier to run n2 DSS within a few miles of me. I think at this point they won't be able to advertise anything flashy, but due to the sheer amount of CA they're throwing at customers here they can keep their network at 50+ Mbps until they can deploy both 3.45 and 3.7, and that's probably enough.
  • Recently Browsing

    • No registered users viewing this page.
×
×
  • Create New...