I emailed Tracy Morgan yesterday morning and got a response from her around 3pm Chicago time. She said she asked her network team to give her an update in the next 24 hours.
I got home around 4:45 and there was car sitting on the street in front of my house with 2 guys in it, didn't think much of it until 7:30 pm when it was still sitting there. My neighbor and I got suspicious so we went an talked to them. They were 2 contractors working for sprint and they were there due to my email to Tracy! They were running tests and collecting data on their laptop and communicating what they found to higher ups.
Follow up call form Tracy's chief of staff just now and she read me an email from the head network engineer Vlad which said they out here for so long because they were working with the tower people to physically turn and tune the antenna's to try and provide a better signal to my area. They said they don't have any antennas pointing directly towards my location, but they were able to make marginal improvements. The good news is (and we'll see how long it lasts) I'm at home today and the call from the chief of staff rang on my phone and the quality of the call was good.
Finally, I also pointed out to Tracy in the email the HD voice not working when you enable WiFi calling bug. This is a bug where even when making a cell to cell call HD voice doesn't work if wifi calling is enabled. This was forwarded to their devices and systems team and apparently they have been able to reproduce it and have opened a ticket with Apple and with Sprint engineering. So, perhaps we'll get some traction on this issue as well.
Kudos to Tracy Morgan for taking charge and getting things done, I've NEVER experienced anything like this with Sprint or any other carrier before. If this is what sprints new model for running their markets is going to be like, I think it's great.