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sbureau

S4GRU Member
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  • Phones/Devices
    iPhone 6S Plus 64GB
  • Gender
    Not Telling
  • Location
    Downers Grove
  • Here for...
    Friends

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  1. RT @ryan_a_jones: Never a good time for @netflix to be down. But right after announcing a price hike and disappointing earnings report? Eek.

  2. Tracy Nolan not Morgan as you point out, lol.
  3. I emailed Tracy Morgan yesterday morning and got a response from her around 3pm Chicago time. She said she asked her network team to give her an update in the next 24 hours. I got home around 4:45 and there was car sitting on the street in front of my house with 2 guys in it, didn't think much of it until 7:30 pm when it was still sitting there. My neighbor and I got suspicious so we went an talked to them. They were 2 contractors working for sprint and they were there due to my email to Tracy! They were running tests and collecting data on their laptop and communicating what they found to higher ups. Follow up call form Tracy's chief of staff just now and she read me an email from the head network engineer Vlad which said they out here for so long because they were working with the tower people to physically turn and tune the antenna's to try and provide a better signal to my area. They said they don't have any antennas pointing directly towards my location, but they were able to make marginal improvements. The good news is (and we'll see how long it lasts) I'm at home today and the call from the chief of staff rang on my phone and the quality of the call was good. Finally, I also pointed out to Tracy in the email the HD voice not working when you enable WiFi calling bug. This is a bug where even when making a cell to cell call HD voice doesn't work if wifi calling is enabled. This was forwarded to their devices and systems team and apparently they have been able to reproduce it and have opened a ticket with Apple and with Sprint engineering. So, perhaps we'll get some traction on this issue as well. Kudos to Tracy Morgan for taking charge and getting things done, I've NEVER experienced anything like this with Sprint or any other carrier before. If this is what sprints new model for running their markets is going to be like, I think it's great.
  4. At my home location inside and outside calls are being blocked and rolling to VM. The signal is ok and when outgoing calls are made or an incoming call that comes in and isn't blocked, the service is fine. When HD voice isn't working (due to wifi calling bug) calls are so muffled and distorted that you can't understand what people are saying.
  5. Having issues in Downers grove 60516 @ 59TH & Janes Ave (my house). Call are not coming in, rining on the callers end then going to VM on my end without ringing. Support tells me there are many tickets open on the towers in my area but none for the nearest tower to my house. They say blocked calls (what I'm seeing) are being reported an that tower upgrades are in process which may be causing some of this. I've done pinpoint reports via sprint zone. I'm within my 14 day return window (iphone 6s +)and it's critical that calls come in at home. I can't use WIFI calling due to bug with HD voice not working on non-wifi calls. Can anyone help pinpoint the towers in my area that are having issues or put me in touch with someone? (Tracy Nolan?) at Sprint who can really help? I would love stay with Sprint, but can't if this isn't resolved.
  6. So, it appears to be working now. I never enabled wifi calling on the second phone but after taking the steps above on my phone HD voice appears to be working when I call the other phone. Wife says I sound better and I could understand her this time so that's a start. I'll do the ##UPDATE# on her phone when we are home just to make sure. Pretty crappy that I can't use WIFI calling at home and have HD voice when I'm not on WIFI. This bug needs to be fixed.
  7. Thanks. Wifi calling is on my plan, but no way to remove it from online. I read something about this too. I turned on wifi calling when I first got my phone, but then turned it off. I followed someone else steps to turn on, then on the update address section disable it from there and then to ##update#. Now I need to call my wife an see if it's better. Is there any indication that HD voice is working other than better audio quality?
  8. HI! Moved back to sprint from Verizon and have 2 iphone 6s Plus on my account. I'm located in Chicago. Calls between the 2 phones on account sound terrible. Certainly not what I'm used to on Verizion "HD voice". Sounds like the other person is under water and just hard to understand. Anyone else? Any suggestions?
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