Hey, when you've been with Sprint for nearly 20 years and your bill is at $270, and everyone else has better service and the rates are better PLUS integrated tax or free phones, the grass looks much more greener. Sprint isn't terrible but they're not trying to keep us with them, it's like our loyalty means nothing to them meanwhile current customers on other networks get all sorts of bells and whistles. I'm not asking for free stuff on Tuesday or movie tickets for friends or whatever, but if you can cut my rate to $230 and maybe possibly throw in hotspot, that would be pretty nice.