jamesinclair

Commenting in here since its more active... I recently got the S8 Active and have been unable to get a single HD Voice call. I disabled wifi calling in the phone and at the account level, and it hasnt fixed it. I am in the same location as with the old phone, and I am calling other Sprint customers (including on my plan). Any advice?

Thank you for this!!! Trying to get a phone international unlocked and at wits end. This sounds like the golden ticket to my issue.

High quality customer service.

When and why did Sprint stop doing international unlock? Thats a huge downgrade in their international services.

I called a few stores this week and found it in stock at 2 corporate Sprint stores. What was odd is that the website did not allow any processing, including "pickup in store," nor does it offer an option to see inventory. I checked again just now and it's back in stock online. Also, Best Buy no longer carries the phone.

Yes I see it available on there, but it looks like you go through "Samsung Financing" which makes me think I wont be able to get the $10 loyalty credit The phone just landed in November, so this is odd

My local (3rd party) Sprint store is a dump that must be some kind of drug front because they only have 2 phones on display, and have never carried the Active. Best Buy is also showing out of stock.

it is out of stock on Sprint.com, anybody know whats going on?

Very helpful. Also, very frustrating. I thought the thing about SIM cars was that they were universal? Could you add the S8 Active?

I was just looking at it on Ebay actually. I saw this listing, but it seems too good to be true https://www.ebay.com/itm/Samsung-Galaxy-S8-Active-SM-G892U-64GB-Meteor-Gray-SPRINT-UNLOCKED/173188866562?epid=235376449&hash=item2852dc6202:g:dXUAAOSwinBamJFS

Samsung has dropped the price of the S8 by $150 and the Active by $100 I was hoping for better TBH.

3rd party. Super ugly store too.

Stopped by a Sprint store. "Are you looking to open a line with us?" "No I-" "If you don't care about your phone number we can move you to a new account and you will only pay $8 a month for the Galaxy S8!" Interesting business practice.

https://slickdeals.net/f/11313099-best-buy-samsung-galaxy-s9-s9-pre-order-100-off-up-to-350-trade-in-value-friday-3-2-18-in-store-only?src=SiteSearchV2_SearchBarV2Algo1 Looks like my cost would be $392 at Best Buy if I trade in my S7. It says carrier financed, does that mean my $10 loyalty credit would also apply? I really want an S8 Active, but they seem to be refusing to discount it. I dont know if I can pay MORE for an older model, even though I really want the better battery.

Im perfectly happy with anything above 10Mbps lol

Yes each company will also be offering their own incentives in regards to trading in and such, a lot to keep track of. Personally, I just want to S8 Active to drop in price.

Galaxy S9 pricing is pretty varied by carrier: Samsung: $720 Tmobile: $720 AT&T: $790 SprintL $792 Verizon: $799 Disappointed that Sprint is charging a premium with the other two bad companies.

So there are actually 2 ads running with slightly different text, but on Facebook theres no way to search for a specific ad to show you, I just have to wait until it pops up again. Because they are part of the same campaign, the comments actually appear on both ads, which is odd. You are correct, this one in the screenshot appears to be talking about removing the $30 activation fee. A second ad that looks identical but with different text lowers the cost of the monthly flex lease price by about $25, so the phone costs $8 a month. Personally, it was the $8 a month one that caught me eye, and after logging in I found out it wasnt for me

So this is the ad I mentioned running on Facebook. It is making customers upset because it reads "upgrade today" which naturally is interpreted as referring to existing customers who want a new phone. When it comes to cell companies, people have been conditioned to read "upgrade" as "get a new phone for your existing line" And yet only when you log in to your account, is it clear that this offer is for new customers only. It feels like a bait and switch. Sprint doesn't have the best reputation, and this kind of thing doesn't help. I started my day with zero thoughts about Sprint. I saw the ad, and thought "great". I clicked through and became disappointed and angry. The 100+ comments all expressed the same sentiment. Spending money to make people upset is not good business.

I noticed an ad on Facebook for the Galaxy S8 for only $8 a month. I also noticed every single comment on the ad was negative. People were furious that when they logged on to their accounts to take advantage of the deal, it wasn't there. New customers only. Sure enough, when I log on, my great deal is $25 a month after my loyalty discount. Yeah, no thanks. It baffles me that you would spend money on an ad that makes your customers upset.

Thank you for your answers all!

After reading through that, I still dont have an answer. He has wifi. He doesnt want calls to drop. Airave has solved that issue. Is there any benefit to switching? The biggest downside to Airave is the lack of HD voice. Does Magic Box fix that?

I still dont quite understand Magic Box. My dad has an Airave. The 2 I believe. Should I look to switch it out for a magic box?

Bad reputation: America’s Top 20 most-hated companies https://www.usatoday.com/story/money/business/2018/02/01/bad-reputation-americas-top-20-most-hated-companies/1058718001/ Sprint at 7. I dont think thats warranted.

There has been discussion about this new plan in the catch-all Marcelo thread, but I think it deserves its own space. This will make it easier for people to find. I went to Mexico last weekend and was able to experience the plan on both a Galaxy S4 and an Iphone6. Pre-trip: I don't trust telecom companies. Not trying to call out Sprint in particular, but Comcast, Verizon, AT&T…whatever. Too many times, what I have been told was not what showed up on the bill. So I took a few extra steps to protect myself. First I activated the option online. I then called to confirm the plan was added, and asked why it wouldn’t let me add it for the Aquos. I was told my phone was “too old” Uh huh. I also confirmed that when travelling, there wouldn’t be any chance of being charged. A week before the trip, I called again to confirm it was all set. 3 days before the trip, I called global services to ask about dialing and such. I asked if I could text ANY number for free. I asked if it was possible to roam accidentally into a paid area. The person I talked to seemed very unsure about anything, but the point was just to get the call on record, so if I was charged, I could easily dispute it. One additional problem with the call was that the rep offered no information on my phone settings. IE, he did not instruct me to enable roaming and remove the roaming guards. Trip: I landed in Mexico City, turned on the phone and....no service. Damn. We were spending a long time taxiing so I went back to airplane mode. 20 minutes later, while waiting for my bag, I tried again. Service! Looks like the problem was poor reception, not that it didn’t work. I was a little concerned though. Movistar? Uh oh, wasn’t the partner Telefonica or Telecel...someone with Tel, for sure. H+? Uh oh, I thought I was limited to 2G... Let’s see if I can switch provider... Nope! Roaming network? Nope! And look, I’m on 3G now! What the, now I’m on E! What’s E!?! Apparently I’m on Sprint! All this is still in the airport, by the way.... I have no idea what this was. But something isn’t going well at all... my phone is heating up very quickly, and my battery is falling FAST I even did a battery pull in case a zombie app was killing me, but that didn’t help me at all.... I have had zero battery issues, so this was alarming. Now I’m at the house, charging. Oh look, a new network type! I’m doing the full tour of letters! The next morning I checked my account and there were no extra charges. In fact, my account was already showing that I was using free value plan data and texts! Success! No need to be worried about a crazy bill. I didn’t take a screen shot, and I just entered a new account cycle, but basically: This shows up on my LAST cycle (for each line): International Value Roaming 05/03-05/23 Unlimited 62,547 International Value Roaming 05/03-05/23 Unlimited 41,366 This shows up on my current cycle (for one line): Intl. Roaming Text 442 / Unlimited That is, my last cycle shows no international text (even though I was there for part of it), and my current cycle shows no international value roaming, data, even though I was there for part of it. But alas, what matters is that it shows free and unlimited! It all worked! As for speed... Overall, I found the plan very usable. Quite frankly, it was on par with Sprint 3G service I had in Fresno 2-3 years ago, so I wasn’t shocked by it at all. That is, Google Maps would load well enough, but no point in trying the satellite view. Google loaded immediately, but individual webpages obviously varied immensely. I was able to use Uber and Facebook, and even upload an image or two. Nothing could be done in a rush, but I was ready for that. So if you wanted to use Google Maps to find a restaurant and their hours, you need to set aside 5 minutes of time for your result. No instant gratification. First speed test, ping is sky high because of the server it picked (upload test failed) This is the signal for the tests Second attempt Third attempt Finally gave me an upload result As for the battery, it was an issue throughout the trip. It would drain VERY fast. During parts of the day, I would go on airplane mode to preserve battery. Now, it's entirely possible my phone was experiencing a problem, but I have a feeling the issue was that my phone was constantly trying to grab onto Sprint CDMA coverage, killing my battery. Does this sound possible? Also, note the network signal, why would it show so broken like this? I was in dense, urban areas all the time, and always had plenty of bars (excluding the airport). Any thoughts on this? I advise anyone travelling to take a second battery and be very careful with this, assuming it wasn't a problem with my specific phone. Also, all my contacts added the +1 on their own. I didn’t have to do anything to ensure the texts would be sent. Overall, having access to free texting and data was fantastic. It gave me access to Google Maps and Uber which made the trip much easier. I can live without texting, but it was nice to not have to make any adjustments. This is a huge added value to my plan. One note: I never tried texting a Mexican number. I used WhatsApp so the person I texted wouldn’t incur any charges replying to a US number. I hope this was helpful.