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05Glide

S4GRU Member
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  • Phones/Devices
    Samsung Galaxy S3
  • Gender
    Male
  • Location
    Cleveland, Ohio
  • Here for...
    4G Information

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  1. Thanks, but I tried to keep my post short. I had done and checked everything I could think of. I was surprised because I never had a roam indicator on my notification bar either. The 3 previous Sprint folks I spoke with (before I posted) told me nothing was wrong and I was on data roaming, pure & simple. I decided to take it further and just keep calling Sprint until I got someone that might understand. After 4 calls to Sprint customer care just today, (3 speaking with personnel that just didn't get it) I finally got to someone that "listened". After that I was on hold for 10-12 minutes, he came back and informed he had spoken to network techs and they indicated there was some type of problem. Their system indicated I was not data roaming. I was on a Sprint tower the entire time and my account shows I don't use that much data. They cleared my data suspension and reset my acct. I've gotten 2 emails from them since, so I'll wait and see what happens next. Regards,
  2. I know this is an old thread but it's worth a try. Maybe someone here can help. My monthly average data usage over the past 4 years is 300-600 mb. Yeah it's an older phone, but I really like it and it fits my needs perfect. My plan automatically changed effective 11/24/14. 2gb Family Share, I'm the only one on it. #1 On 11/25/14, a relative stopped by telling me to check my phone, my son (1,200 miles away) had been trying to call and/or text me since 11/24,. She called me while I was standing there, her call went right to voice mail. My phone was on and had signal, never rang. I called Sprint they did something and within 20 minutes everything was fine. #2 on 12/2/14 I get text messages from 11/25 & 11/26 and on 11/27 the last telling me I am over my data roaming allotment. I used 207mb in the first 24 hours of the phone working and 70+mb the next day. I can't recall ever going over (I know Sprint has tightened down) I just don't use much data. Talking to Sprint customer service went know where, one gal even commented "This doesn't make sense" but she couldn't do anything. I went to a local store, they checkled and there were no network issues in the area I was in for those two days. I was home and actually on WiFi, plus I can see the Sprint tower from my backyard so even if I was on data I can't believe I was roaming. I've been told changing plans can't make this happen, OK well something is amiss. Any help/suggestions would be greatly appreciated. Dave
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