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EVO 4G LTE not receiving texts or calls.

Mooeydj

By Mooeydj
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Mooeydj Member Level: 3G EVDO

Mooeydj

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My EVO suddenly started to not receive texts or calls. I can send texts fine and when I make a call, a incoming text will come in. I am not sure if this is been discussed before. Anybody else have this problem? I have tried several restarts and a reset.

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themuffinman Member Level: LTE Advanced

themuffinman

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My EVO suddenly started to not receive texts or calls. I can send texts fine and when I make a call, a incoming text will come in. I am not sure if this is been discussed before. Anybody else have this problem? I have tried several restarts and a reset.

I have had this happen to me quite a few times in the past especially when I am in the Virgin Islands, its definitely on the network side and not your phone.

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Mooeydj Member Level: 3G EVDO

Mooeydj

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I have had this happen to me quite a few times in the past especially when I am in the Virgin Islands, its definitely on the network side and not your phone.

Geez I hope so.

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koiulpoi Member Level: 4G WiMax

koiulpoi

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If you have your MSL, open the dialpad and hit ##72786# and let the phone reprovision itself.

 

If you don't, call in to Care (*2) or take it in to a store.

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Mooeydj Member Level: 3G EVDO

Mooeydj

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If you have your MSL, open the dialpad and hit ##72786# and let the phone reprovision itself.

 

If you don't, call in to Care (*2) or take it in to a store.

 

Thanks, I just might have to do that this weekend. I don't have the MSL code.

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themuffinman Member Level: LTE Advanced

themuffinman

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Did some googling and some stories say it is a software issue and some say with google voice. My gf has the same phone and hers works just fine, so Idk.

Have you ever used google voice?

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themuffinman Member Level: LTE Advanced

themuffinman

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Just the google search thing. Is google voice different? If so, then no.

Yes google voice is totally different that google now or google search.  So its safe to say that google voice isn't the issue, its definitely on the network side and not your phone.  A network issue doesn't necessarily have to affect every single phone at that moment.  Example, I told you that this used to happen to me quite often when I was in the Virgin Islands.  I carry two phones at all times but it would always happen to my galaxy nexus and never to my evo lte.  After network vision was complete(3g only) in the virgin islands its never happened again.

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Mooeydj Member Level: 3G EVDO

Mooeydj

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Yes google voice is totally different that google now or google search.  So its safe to say that google voice isn't the issue, its definitely on the network side and not your phone.  A network issue doesn't necessarily have to affect every single phone at that moment.  Example, I told you that this used to happen to me quite often when I was in the Virgin Islands.  I carry two phones at all times but it would always happen to my galaxy nexus and never to my evo lte.  After network vision was complete(3g only) in the virgin islands its never happened again.

 

Yea, I really hope it's nothing major. Would it also affect it when moving around to different cells?

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themuffinman Member Level: LTE Advanced

themuffinman

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Yea, I really hope it's nothing major. Would it also affect it when moving around to different cells?

Well there could definitely be a change in performance going from cell site to cell site.  In the meantime though, I would call sprint  and tell them whats happening.  They will probably walk you through reprovisioning your service, during the process they will give you a 6 digit code which will be your msl number.  Make sure you write it down.

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Mooeydj Member Level: 3G EVDO

Mooeydj

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Well there could definitely be a change in performance going from cell site to cell site.  In the meantime though, I would call sprint  and tell them whats happening.  They will probably walk you through reprovisioning your service, during the process they will give you a 6 digit code which will be your msl number.  Make sure you write it down.

 

I will, thanks!

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CAREND Member Level: eHRPD

CAREND

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I just resolved this issue with my HTC One this week.  I had to have the MSID changed.  so far it's worked well.  The phone would lose the voice connection and never connect to the network or would connect for a short period then go away again.  I would call tech and ask them to try a new MSID.

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Mooeydj Member Level: 3G EVDO

Mooeydj

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Called Sprint tonight, they had me dial that ##72786# but it did not prompt for the code. Did the reset and now works great again! Case closed. Thanks for the help guys!!

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Steven800 Member Level: 3G EVDO

Steven800

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Just asking but did you have your phone rooted with a non stock recovery? Cause I was wanting to reprovision my phone but I have Twerp Work Recovery and MeanBean Rom and don't want to brick my phone. So that's why im curious. 

 

Called Sprint tonight, they had me dial that ##72786# but it did not prompt for the code. Did the reset and now works great again! Case closed. Thanks for the help guys!!

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Mooeydj Member Level: 3G EVDO

Mooeydj

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Just asking but did you have your phone rooted with a non stock recovery? Cause I was wanting to reprovision my phone but I have Twerp Work Recovery and MeanBean Rom and don't want to brick my phone. So that's why im curious. 

 

 

Nope, it is stock.

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