Marcelo Claure, Town Hall Meetings, New Family Share Pack Plan, Unlimited Individual Plan, Discussion Thread

[nexgencpu]

I've had all 4 carriers. Sprint is a distant 4th and it's not even close. T-Mobile blows them away in my area (Baltimore). Sprint is very slow plus T-Mobile and AT&T have HSPA+ as a fallback network, which is a better technology and faster than CDMA (14.4 Mbps minimum max speed vs 3 Mbps). Verizon is CDMA also but they have the biggest LTE network.

 

4 years into the LTE transition, it's unacceptable to be falling back to CDMA constantly in populated areas. Sprint is the only carrier that this happens to.

Thats definitely not everyone's experience. Im sure in KC Sprint does quite well.

 

Here in NYC Sprint is exceptional. Never on 3G and matches Verizon on most fronts, especially after the 200+ small cells became live.

[nexgencpu]

They should use it. Not only is it free. They can use the same exact service their customers use. Hopefully they try to solve the coverage and capacity problems. I'm sure near the headquarters and probably all around the headquarters city service is probably great.

Not only that, they most likely have access to 3xCA.

[Dkoellerwx]

Thats definitely not everyone's experience. Im sure in KC Sprint does quite well.

 

What is this 3G that you speak of? Haha. Very good coverage in KC, been back and forth with Verizon for #1 the last couple years.

[Jones]

I've had all 4 carriers. Sprint is a distant 4th and it's not even close.

 

Sprint, if not #1, is very close in my area. I've not dropped to 3G in 6 months and enjoy all three LTE bands plus 3 bands of B41 while at work.

T-Mobile doesn't offer service in my area...making it a distant 4th (not even close).

[kg4icg]

You iPhone 7 owners might want to read this, seems Apple wants the field to be fair. http://www.phonearena.com/news/Apple-is-throttling-the-Qualcomm-modem-in-Verizon-and-Sprint-iPhone-7-for-parity-with-slower-Intel-modem-model_id87984

 

Sent from my 2PQ93 using Tapatalk

[kgor93]

You iPhone 7 owners might want to read this, seems Apple wants the field to be fair. http://www.phonearena.com/news/Apple-is-throttling-the-Qualcomm-modem-in-Verizon-and-Sprint-iPhone-7-for-parity-with-slower-Intel-modem-model_id87984

 

Sent from my 2PQ93 using Tapatalk

Well that's BS. Companies shouldn't be able to artificially limit devices for political reasons.

[danlodish345]

That's awesome! I've noticed this in the past but not many people believed me because they couldn't seem to replicate it. Good to hear others are seeing this new capability as well.

Who is the president for the Northeast region for sprint

 

 

Sent from my iPhone using Tapatalk

[Trip]

Don't recall seeing this discussed before; someone can correct me if I'm wrong.

 

I was going to up my shared data plan to 6GB this month (my phone started downloading the Nougat update over Sprint without permission, so I'm already at 600MB this month on day two of the billing cycle...), but when I went to look at it, they've raised the prices significantly on them.  I'm paying $70 for 3GB.  That price is now $80 with auto-pay, $85 without.  To go up to 6GB used to be $85, but is now $100 without auto-pay and $95 with it. 

 

Trying to figure out what to do now, because it's obviously designed to make Unlimited more attractive.  Doesn't make me a very happy customer, though.

 

- Trip

[clbowens]

Don't recall seeing this discussed before; someone can correct me if I'm wrong.

 

I was going to up my shared data plan to 6GB this month (my phone started downloading the Nougat update over Sprint without permission, so I'm already at 600MB this month on day two of the billing cycle...), but when I went to look at it, they've raised the prices significantly on them.  I'm paying $70 for 3GB.  That price is now $80 with auto-pay, $85 without.  To go up to 6GB used to be $85, but is now $100 without auto-pay and $95 with it. 

 

Trying to figure out what to do now, because it's obviously designed to make Unlimited more attractive.  Doesn't make me a very happy customer, though.

 

- Trip

That different than the prices I'm seeing on their website.

[Mercurial1]

Who is the president for the Northeast region for sprint

 

 

Sent from my iPhone using Tapatalk

There isnt one. Kevin Crull from midwest was covering but as of today Sprint is going to 2 areas instead of 4 and Jaime Jones is heading up the east.

 

Sent from my LG-LS997 using Tapatalk

[Hmight]

There isnt one. Kevin Crull from midwest was covering but as of today Sprint is going to 2 areas instead of 4 and Jaime Jones is heading up the east.

 

Sent from my LG-LS997 using Tapatalk

Will there be a press release on this?

[Ascertion]

Sprint has a promo for free lines now... Only limit is you need to not be an existing Sprint customer. [emoji12]

[Terrell352]

Sprint has a promo for free lines now... Only limit is you need to not be an existing Sprint customer. [emoji12]

That's normally the case with Sprint.

 

Sent from my SM-N920P using Tapatalk

[AppleFanBoy]

Sprint has a promo for free lines now... Only limit is you need to not be an existing Sprint customer. [emoji12]

However the lines are only free until Jan 2018.

[anthony.spina97]

Say what you will about Marcelo, but you've got to admit, the man has class.

 

 

-Anthony

[tybo31316]

Say what you will about Marcelo, but you've got to admit, the man has class.

 

 

 

-Anthony

That's definitely a class act.

[Arysyn]

That's definitely a class act.

 

Marcelo left out this man, Glenn Lurie of AT&T Mobility

 

[S4GRU]

Marcelo left out this man, Glenn Lurie of AT&T Mobility

 

 

 

And that was likely no accident  

[Arysyn]

And that was likely no accident  

 

I'm curious if there has been talk behind the scenes with Verizon and Sprint, as there have been between T-Mobile and Sprint. Although, this mention by Marcelo probably refers to them because of the direct ad attacks this year from them. Whereas, AT&T doesn't attack Sprint. Actually, it doesn't seem that AT&T goes on the attack against their competitors much in their marketing. Perhaps because they really don't need to. AT&T is great here in Chicago, and I'm definitely thankful for the excellent service they provide here, along with the tremendous discounts they are giving my mother and I.

 

Also to note : thanks to S4GRU and everyone involved here for making this a great site for wireless information and discussion!   

[WiWavelength]

BGR wrote an article, if you like BGR...

 

http://bgr.com/2016/11/23/sprint-black-friday-2016-deals-vs-t-mobile/

 

AJ

[S4GRU]

BGR wrote an article, if you like BGR...

 

http://bgr.com/2016/11/23/sprint-black-friday-2016-deals-vs-t-mobile/

 

AJ

It cites OpenSignal again, as if it is some ultra reliable bellwether. Tsk, tsk.

 

Using Tapatalk on Note 8.0

[Arysyn]

BGR wrote an article, if you like BGR...

 

http://bgr.com/2016/11/23/sprint-black-friday-2016-deals-vs-t-mobile/

 

AJ

I think what would be good for Sprint to do, and I know I've said this before, but go after competing with Cricket instead of T-Mobile. I for one, agree with Robert when he's mentioned his T-Mobile service getting worse. While I have AT&T and waiting for my mother to get a device for her line on it, she's still been using her pre-paid phone from T-Mobile that on the calling side of service, is horribly bad, especially in the past few weeks. Since she's unable to use Android and there hasn't been any availability for the Apple iPhone 7 Plus for what appears to be at least another month, we decided she's going to get the AT&T Next one-year lease for what will cost around $150 for the Microsoft Lumia 950. It'll be great for her to finally get rid of that last remnant of T-Mobile service we had to bring back after needing to return the Samsung Gear S2 smartwatch we had since it was part of the deal with the bad Samsung S7 Active I had to return.

 

Anyways, T-Mobile is likely doing this major holiday deal because they are desperate. T-Mobile no longer is the beloved cult it use to be since many fans left T-Mobile between the various carrier-like changes and attitude spikes of John Legere that angered them. T-Mobile One pretty much was the dagger that killed the cult and awakened the Legion of Legere to the T-truth. TmoNews is evidence of that, among other dark Magenta-lit internet cesspools lined with murals of the T-Mobile board. or shall I say images of them doing various things against the competition as the "uncarrier", that really is no more. All the excitement over that miserable stupid waste of a weekly activity discount offer "T-Mobile Tuesdays" gets lamer by the week. T-Mobile is doing these desperate attempts to gain customers, which Sprint really doesn't need to follow.

 

While currently, in terms of the state of business, Sprint isn't in the league with AT&T, technically they are. Sprint has the spectrum and with network upgrades and further development, Sprint will blast right past T-Mobile and be directly competing with AT&T and Verizon. Sprint should try to ignore T-Mobile and focus on the big two. Currently, the best way of doing that while staying in the realm of reason in competitive terms, Cricket is the best. My advice is for Sprint to dump the two T-Mobile-esque plans and have a Cricket-like plan instead. Offer four speed tiers (Dump the non-HD 1.5mbps 480p speed and offer something that at least gives 720p!) :

 

3.0mbps everything for $45 monthly (1st line) $15 monthly (every other line)

6.0mbps everything for $60 monthly (1st line) $30 monthly (every other line)

9.0mbps everything for $75 monthly (1st line) $45 monthly (every other line)

and a scaling speed tier that gives unlimited speed except for during congestion, but still gives top priority,

at $90 monthly (1st line) $60 monthly (every other line), good for competing with AT&T's Unlimited Data plan, without the television service requirements, and keeps Sprint from looking as though they are completely limiting themselves to competing with a pre-paid carrier by offering this "unlimited speed" plan.

[dnicekid]

Offer four speed tiers (Dump the non-HD 1.5mbps 480p speed and offer something that at least gives 720p!) :

 

3.0mbps everything for $45 monthly (1st line) $15 monthly (every other line)

6.0mbps everything for $60 monthly (1st line) $30 monthly (every other line)

9.0mbps everything for $75 monthly (1st line) $45 monthly (every other line)

and a scaling speed tier that gives unlimited speed except for during congestion, but still gives top priority,

at $90 monthly (1st line) $60 monthly (every other line), good for competing with AT&T's Unlimited Data plan, without the television service requirements, and keeps Sprint from looking as though they are completely limiting themselves to competing with a pre-paid carrier by offering this "unlimited speed" plan.

 

 

 

The ideas are good however it seems to confusing for the average customer walking in.

 

I would have liked sprint to do a bogo on the unlimited plan.

$60 bucks for 2 lines unlimited as well as bogo on select phones, from Black Friday until xmas. That would make people jump.

They could run a promo for Getting 2 lines get 10gb plan for free for 12 months. There are many ways to attract customers they just have to see which is better for them.

 

I would target Verizon directly with a credit for service for 12 months on select plans with a purchase of a phone and port in.

[WiWavelength]

Offer four speed tiers (Dump the non-HD 1.5mbps 480p speed and offer something that at least gives 720p!) :

 

3.0mbps everything for $45 monthly (1st line) $15 monthly (every other line)

6.0mbps everything for $60 monthly (1st line) $30 monthly (every other line)

9.0mbps everything for $75 monthly (1st line) $45 monthly (every other line)

and a scaling speed tier that gives unlimited speed except for during congestion, but still gives top priority,

at $90 monthly (1st line) $60 monthly (every other line), good for competing with AT&T's Unlimited Data plan, without the television service requirements, and keeps Sprint from looking as though they are completely limiting themselves to competing with a pre-paid carrier by offering this "unlimited speed" plan.

 

Sheesh, not this again.  We have been saying for years now that dividing a single wireless service into multiple speed tiers will not fly.  Many an average user on a middle or high speed tier will start complaining that they are getting cheated if they run even two or three speed tests, respectively, that fall below the threshold of a lower speed tier.  Due to poor signal or network congestion, wireless networks cannot guarantee coverage, let alone speeds.  Bar none.

 

That is why a wireless service may impose a universal speed cap -- see Cricket.  Speeds are understood to range from zero up to the cap.  But a wireless service rarely, if ever will sell multiple speed levels that it will not be able to deliver at all times in all coverage locations.

 

AJ

[JDD]

Looking for some educated opinions. I live in an area that is surrounded by GMO sites. We have been having many service issues over the past week mostly dropped calls. I have called Sprint and reported the issues. According to Sprint there are no known issues and no tickets open. On Wednesday 2 of my devices both using signal check pro app, started switching between 3g and LTE b25. I was not able to use the data when on LTE but the signal held for about an hour. After that we have not connect to LTE in that same area. So is it more likely the app reporting wrong or Sprint working on upgrading these sites and not advertising it?

 

Thanks in advance for your help.