sbolen Posted August 8, 2014 Share Posted August 8, 2014 Looks like I got upgraded out of coverage at my office -- My tri-band MiFi 500, which once had really strong B41 from a Clear site nearby, can only connect at 1x. I just came out of a seasonal standby period where I wasn't going to need the Hotspot, and now I can't even use the device in the one place I need it... I still have a lot of time left on this contract. Do I have an 'out' with this issue? Will I be able to break contract and avoid an ETF? Quote Link to comment Share on other sites More sharing options...
AcctDeleted_GirlFriday Posted August 8, 2014 Share Posted August 8, 2014 I doubt it. I'm pretty sure the contract has a clause in it about Sprint not guaranteeing service indoors or at all. Quote Link to comment Share on other sites More sharing options...
Dkoellerwx Posted August 8, 2014 Share Posted August 8, 2014 Looks like I got upgraded out of coverage at my office -- My tri-band MiFi 500, which once had really strong B41 from a Clear site nearby, can only connect at 1x. I just came out of a seasonal standby period where I wasn't going to need the Hotspot, and now I can't even use the device in the one place I need it... I still have a lot of time left on this contract. Do I have an 'out' with this issue? Will I be able to break contract and avoid an ETF? Because you moved? Or your office moved? Sent from my LG G3 Quote Link to comment Share on other sites More sharing options...
mrknowitall526 Posted August 8, 2014 Share Posted August 8, 2014 There's no 3G where you are? Mine works just fine on 3G Quote Link to comment Share on other sites More sharing options...
sbolen Posted August 8, 2014 Author Share Posted August 8, 2014 Because you moved? Or your office moved? Sent from my LG G3 Nothing moved - I was able to catch a B26 and a B41 signal (from a Clear tower .4 miles away) five months ago, nothing but 1x now. Quote Link to comment Share on other sites More sharing options...
COZisBack Posted August 8, 2014 Share Posted August 8, 2014 Nothing moved - I was able to catch a B26 and a B41 signal (from a Clear tower .4 miles away) five months ago, nothing but 1x now. Sounds like you're having some kind of technical issue with your Hotspot. Have you attempted to contact care? Quote Link to comment Share on other sites More sharing options...
sbolen Posted August 8, 2014 Author Share Posted August 8, 2014 Sounds like you're having some kind of technical issue with your Hotspot. Have you attempted to contact care? That was going to be my next step. I checked for an update when I powered it on and I was up to date... Quote Link to comment Share on other sites More sharing options...
sbolen Posted August 8, 2014 Author Share Posted August 8, 2014 There's no 3G where you are? Mine works just fine on 3G I don't have 3G at my house (I'm on 1x all the time, but have 100Mbps wifi, so that's kind of moot. ) In my office, I have spotty 3G/extended on my phone... Quote Link to comment Share on other sites More sharing options...
COZisBack Posted August 8, 2014 Share Posted August 8, 2014 I don't have 3G at my house (I'm on 1x all the time, but have 100Mbps wifi, so that's kind of moot. ) In my office, I have spotty 3G/extended on my phone... Is your iPhone about to still pick up B26? Quote Link to comment Share on other sites More sharing options...
dedub Posted August 8, 2014 Share Posted August 8, 2014 (edited) I would definately open a sprint support ticket. not to be too nosy, but where abouts in stl do you get only 1x? there is only a couple places I can think of off the top of my head where I get 1x or roaming. Maryland Yards (off dorsett) and ameristar casino are where I can consistently get 1x or roaming. Edited August 8, 2014 by dedub Quote Link to comment Share on other sites More sharing options...
sbolen Posted August 10, 2014 Author Share Posted August 10, 2014 I got the issue resolved - I had to get Sprint on the line & they took care of it. I would definately open a sprint support ticket. not to be too nosy, but where abouts in stl do you get only 1x? there is only a couple places I can think of off the top of my head where I get 1x or roaming. Maryland Yards (off dorsett) and ameristar casino are where I can consistently get 1x or roaming. I get 1x/extended at my house (Dale ave & Bellevue in Richmond Heights) and at work (Page & Ball Dr) in Maryland Heights. When the Mifi came back online, I had B41 pulling close to 30Mbps down... Quote Link to comment Share on other sites More sharing options...
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