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need help with connection issue

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obas Member Level: Morse Code

obas

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I am currently in Fayetteville Tennessee. Per signal check pro my evdo is at -72 but in () it says si wireless . This appears to be preventing me from making or getting calls as well as txt msgs. I called sprint and they had me go into cdma only mode am d do a ##72786#. However, they were not able to get me back to working. When I drive over to pulaski Tennessee I notice the si wireless disappeara and I get all info. My mom has a sprint iPhone and thats working fine. While my s4 is not. Any help is greatly appreciated.

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COZisBack Member Level: LTE Advanced

COZisBack

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I am currently in Fayetteville Tennessee. Per signal check pro my evdo is at -72 but in () it says si wireless . This appears to be preventing me from making or getting calls as well as txt msgs. I called sprint and they had me go into cdma only mode am d do a ##72786#. However, they were not able to get me back to working. When I drive over to pulaski Tennessee I notice the si wireless disappeara and I get all info. My mom has a sprint iPhone and thats working fine. While my s4 is not. Any help is greatly appreciated.

 

This may be one of those rare occasions, when asking have you performed a PRL update is a valid question.

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obas Member Level: Morse Code

obas

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Yes, I just did it and it made no difference. Also, the sprint rep had me update the profile and when I did the ##72..., it tries to update the prl. The odd thing is snapchat works (wifi not connected) and I appear to be getting email.

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Dkoellerwx Member Level: LTE Advanced

Dkoellerwx

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I am currently in Fayetteville Tennessee. Per signal check pro my evdo is at -72 but in () it says si wireless . This appears to be preventing me from making or getting calls as well as txt msgs. I called sprint and they had me go into cdma only mode am d do a ##72786#. However, they were not able to get me back to working. When I drive over to pulaski Tennessee I notice the si wireless disappeara and I get all info. My mom has a sprint iPhone and thats working fine. While my s4 is not. Any help is greatly appreciated.

You have the Galaxy S4? A little confused since your profile says "HTC G2" ...

 

Anyway, you are in an area with no native Sprint coverage. The Sprint support person should have noticed that. Rather you are using another network that provides pseudo-native coverage.

 

Which model of the GS4 do you have?

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Dkoellerwx Member Level: LTE Advanced

Dkoellerwx

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I was wondering why you asked that. I believe I got it before November. If im looking at the right thing the model is L720

 

Ok, the newer versions end with a T. Sounds like your device is just having problems with the pseudo-native coverage there. 

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Dkoellerwx Member Level: LTE Advanced

Dkoellerwx

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Yeah im in a different part of Tennessee (puhlaski) and its working. Heading home shortly (michigan). Sucked not having service for 3 days.

 

Puhlaski has native Sprint service, so there's the issue. Wasn't playing nice with the other provider.

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