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Service Alerts in Sprint Zone


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#21 thewezgrays

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Posted 23 November 2013 - 08:24 PM

Guess I can uninstall the Sprintzone app again.  Reverse engineering is fun... 

 

http://zone.sprint.c...tstatus?mdn=    (phone number goes at the end with no dashes) 

 

Very interesting... my parents and sister's number showed "nothing wrong"... my wife's phone number showed a closed ticket stating NV has been completed on her site -- and my phone number shows an updated ticket from today showing NV is going on on my site.  Seems pretty random, really.  As far as what site I am all over the area any given day and not in the same place but every few months so who knows what site is getting it's NV on right now... (I have seen a lot of people on sites I know as Sprint sites this last week -- should be good for acceptance reports in the near future)...



#22 MacinJosh

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Posted 24 November 2013 - 03:22 AM

I checked for my phone and got a closed trouble ticket, and on my friend's brothers line, it said about dropped call activity, but nothing about the closed trouble ticket from 2 days ago that already got fixed. We connect to the same towers everyday. Kinda odd, but must be random.


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#23 The Dave

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Posted 24 November 2013 - 06:30 AM

Every time I check mine, it says "failed" under voice check. I wonder if the CSFB technology is to blame since I don't have a 1x signal while on LTE.
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#24 BlueAngel

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Posted 24 November 2013 - 08:23 PM

Just noticed this feature as well it's pretty cool just wish it showed more information.



#25 digiblur

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Posted 24 November 2013 - 09:50 PM

Just noticed this feature as well it's pretty cool just wish it showed more information.


I will say it is cool none the less. No other provider comes close to the amount of data they show to customers.

#26 BlueAngel

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Posted 24 November 2013 - 11:25 PM

I will say it is cool none the less. No other provider comes close to the amount of data they show to customers.

No I agree I'm am definitely going to use it often. :)

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#27 jfn514

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Posted 25 November 2013 - 11:39 AM

<nebticket ticketType="Other:Blocked calls" ticketStatus="C" ticketNumber="2027892" ticketLevel="NATIONAL" ticketInformation="Thank you for your patience while our Engineers worked to resolve this issue. Our records indicated that the issue has been resolved and your services should be back up and running. We value our customers and it is our top priority to deliver the best network experience. If we have not fully addressed your issue, please feel free to contact Customer Care." statusUpdateNote="At 2013/11/25 01:03:40 we experienced the following Problem(s) in the Kansas : Kansas City Market: Voice (Blocked calls) FSM Alarm raised Application not reachable . Under investigation by NGVN VoIP NOC, NTAC, Vendor" statusUpdateDateTime="2013-11-24T19:55:45-06:00"startDateTime="2013-11-24T19:03:00-06:00" servicesAffected="Voice" endDateTime="2013-11-24T20:47:02-06:00" etr="2013-11-25T03:56:02-06:00"/>



#28 MacinJosh

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Posted 25 November 2013 - 02:51 PM

ticketType="Other:Blocked calls" ticketStatus="C" ticketNumber="2027892" ticketLevel="NATIONAL" ticketInformation="Thank you for your patience while our Engineers worked to resolve this issue. Our records indicated that the issue has been resolved and your services should be back up and running. We value our customers and it is our top priority to deliver the best network experience. If we have not fully addressed your issue, please feel free to contact Customer Care." statusUpdateNote="At 2013/11/25 01:03:40 we experienced the following Problem(s) in the Kansas : Kansas City Market: Voice (Blocked calls) FSM Alarm raised Application not reachable . Under investigation by NGVN VoIP NOC, NTAC, Vendor" statusUpdateDateTime="2013-11-24T19:55:45-06:00"startDateTime="2013-11-24T19:03:00-06:00" servicesAffected="Voice" endDateTime="2013-11-24T20:47:02-06:00" etr="2013-11-25T03:56:02-06:00"/>


Yep. I saw that too. Odd alert.


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#29 digiblur

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Posted 25 November 2013 - 03:35 PM

Yep. I saw that too. Odd alert.


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On the app you wouldn't know it was for Kansas though. Nice to see the full text.

#30 MacinJosh

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Posted 25 November 2013 - 03:47 PM

On the app you wouldn't know it was for Kansas though. Nice to see the full text.


Yeah, for sure. Thanks for reverse engineering the alerts so I could see local alerts for my area. I finally have an update on the Visalia area. They said that etr is scheduled for 2-22-14 for at least 2 sites in Visalia. The excitement is brewing. :)


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#31 Joey SR

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Posted 26 November 2013 - 08:58 AM

I uninstalled the app and tried this only to get a blank page. Before I uninstalled the app there was a closed ticket

Sent from Evo


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#32 uh60james

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Posted 26 November 2013 - 10:32 AM

I uninstalled the app and tried this only to get a blank page. Before I uninstalled the app there was a closed ticket

Sent from Evo

Interesting.  I can confirm it works without the app though.  No app on the Nexus 5 and it works for me.



#33 mikejeep

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Posted 26 November 2013 - 06:43 PM

On the app you wouldn't know it was for Kansas though. Nice to see the full text.

 

Except that I see that exact same message when I punch in my very-much-not-Kansas number..? Even though it is listed as a "Kansas City market" outage, does that "ticketLevel=NATIONAL" flag attach it to everyone? I don't think a KC tower is my most used tower, since I've never been there..  :)

 

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#34 digiblur

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Posted 26 November 2013 - 06:48 PM

Except that I see that exact same message when I punch in my very-much-not-Kansas number..? Even though it is listed as a "Kansas City market" outage, does that "ticketLevel=NATIONAL" flag attach it to everyone? I don't think a KC tower is my most used tower, since I've never been there.. :)

-Mike


Same here. I see it on the app as well. It doesn't show the Kansas part though but the ticket number is the same.

#35 Sim-X

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Posted 27 November 2013 - 05:38 PM

wow, a useful purpose for Sprint Zone who knew. I restored my bacup from TI backup, my eta of completion says Feb 2014. My tower has been borked Since July. Would be nice if it showed the actual tower but this is a good start.



#36 jfn514

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Posted 29 November 2013 - 09:57 PM

 

<nebticket ticketType="Single Cellsite:Intermittent service" ticketStatus="C" ticketNumber="1804750" ticketLevel="CASCADE" ticketInformation="Thank you for your patience while we worked on this tower. Our Engineers have resolved the issue and your services should be back up & running. We value our customers and it is our top priority to deliver the best network experience. If we have not fully addressed your issue, please feel free to contact Customer Care." statusUpdateNote="At 2013/11/26 05:20:01 we experienced the following Problem(s) in the Pittsburgh : Pittsburgh Market: Single Cellsite (Intermittent service) The tower is currently impaired. The customer may experience increased dropped calls, blocked calls, roaming, or no service, until the impairment is resolved. Advise the customer of the expected experience, the ETR, and that network has been notified that they are impacted by this impairment, the customer will not receive a call with an update on this notification." statusUpdateDateTime="2013-11-26T23:15:00-06:00" startDateTime="2013-11-25T23:20:00-06:00" servicesAffected="Voice and Data" endDateTime="2013-11-27T15:27:40-06:00"etr="2013-11-28T23:15:01-06:00"/>

 



#37 joshnys8913

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Posted 29 November 2013 - 10:04 PM

Interesting feature 



#38 JWMaloney

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Posted 05 December 2013 - 01:24 PM

Can't connect today, anyone else?


Framily is full, thanks guys!


#39 mikejeep

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Posted 05 December 2013 - 11:28 PM

Can't connect today, anyone else?

 

The web link is not working for me at the moment either..

 

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#40 wizzeeb

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Posted 08 December 2013 - 06:32 PM

Anyone notice the following added feature in Sprint Zone?

I see they are using Network Vision as an excuse for this outage. How do we know the Network Vision buildout caused the problem? I have been told that disclaimer for the past two years. Every time a tower goes down and we still don't have Network Vision in New York's Hudson Valley. Can you believe 2014 will be here in just three weeks and guess what? STILL NO NETWORK VISION!!! SHAKING  MY HEAD...

 

attachicon.gifScreenshot_2013-11-21-23-22-59.png

 

attachicon.gifScreenshot_2013-11-21-23-14-07.png






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