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At some point Sprint may stop 2 year subsidy phone upgrades for existing customers. Sprint gave no official warning or acknowledgement for the end of this program for new phone customers. Now it is reactive, which means you must ask for 2 year subsidy phone upgrades if you received them on your last phone purchased through Sprint or Best Buy. Many Sprint employees are not knowledgeable of all Sprint offers so you may have to try more than one employee or store. Since past behavior is the best predictor of future performance, the most likely scenario is a change in the playbook two or three days ahead of the change. There have also been rumors that this might be done on a market by market basis or region by region. This is a very narrow focused thread. Only people on plans with two year phone subsidies should comment here, or those with specific inside knowledge of plan details in advance of changes. We are looking for comments from those who are successful, run in to issues upgrading their phone using a two year subsidy, or those with access to playbook updates in advance. The next playbook update may come before 2/10/2016. Other threads are available for those who wish to debate wider aspects of 2 year subsidy plans. There is not guarantee that we will be able to deliver an early warning but the more people watching the better.