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Note 4/Note Edge Not Connecting to 2.5Ghz site

KDKobes

By KDKobes
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KDKobes Member Level: Morse Code

KDKobes

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Try to make this as short and simple as possible. I have three devices; 2 of which are on the same plan and the third on a separate plan.

 

The third device is my tab 4 which is picking up SprintB41 site 310120 just great. I get 3 bars downstairs.

 

My other two devices; Galaxy Note 4 & Galaxy Note Edge for some reason will not pick up this tower. I have tried PRL updates, Profile updates, restarted the phones and all I can get them to connect to is a ClearwireB41 site.

 

More background info...all devices have same Sim card as when purchased, tablet stays off 3/4 of the day and my phones are on when I wake up and turn them off at night. No matter where I go inside or out my phones won't connect to the Sprint site.

 

Anybody have any ideas before I call Sprint trying to figure something out? I'm not sure how long the tablet has been able to connect to this site so I'm not sure what to think of it besides agitated that the tablet of all things is connecting. I posted two photos; one of the tablet connected to the Sprint site; second of the Clear wire site my phones connect to.

 

Thanks in advance.

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post-46608-0-69344200-1426624289_thumb.png

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WiWavelength Member Level: LTE Advanced

WiWavelength

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Both sites in your screenshots are the same.

 

AJ

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darickster09 Member Level: eHRPD

darickster09

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agreed both sites share the same GCI which means they are the same.  So no need to call sprint.  

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darickster09 Member Level: eHRPD

darickster09

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Also if you are experiencing slow speeds your signal strenght is not the best.  Perhaps disable B41 on your devices and see if you can connect to B25/26 with stronger signal?

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  • 2 months later...
Tengen31 Member Level: 4G LTE

Tengen31

Posted
Posted

Try to make this as short and simple as possible. I have three devices; 2 of which are on the same plan and the third on a separate plan.

 

The third device is my tab 4 which is picking up SprintB41 site 310120 just great. I get 3 bars downstairs.

 

My other two devices; Galaxy Note 4 & Galaxy Note Edge for some reason will not pick up this tower. I have tried PRL updates, Profile updates, restarted the phones and all I can get them to connect to is a ClearwireB41 site.

 

More background info...all devices have same Sim card as when purchased, tablet stays off 3/4 of the day and my phones are on when I wake up and turn them off at night. No matter where I go inside or out my phones won't connect to the Sprint site.

 

Anybody have any ideas before I call Sprint trying to figure something out? I'm not sure how long the tablet has been able to connect to this site so I'm not sure what to think of it besides agitated that the tablet of all things is connecting. I posted two photos; one of the tablet connected to the Sprint site; second of the Clear wire site my phones connect to.

 

Thanks in advance.

two diffrent towers maybe. sprint spark is running clearwire on some of them as sprint equpiment hasnt been swapped into replace it yet. i only get clearwire b41 at my work. I use the samsung S5.

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