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No 3g data?

aimbdd

By aimbdd
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aimbdd Member Level: Smoke Signals

aimbdd

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I was wondering if anyone can help me fix my data problem. It shows that i am connected to 1x but not 3g, and i have the data speeds to confirm it. I have called sprint and had them do all their trouble shooting. They just want to replace the device now, which I dont want to do. Never had good luck with refurbs.

I am rooted, with a custom rom installed. I tried hard reseting, soft reseting, reseting the data profile from the ##data# menu. Any suggestions?

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MacinJosh Member Level: LTE Advanced

MacinJosh

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I was wondering if anyone can help me fix my data problem. It shows that i am connected to 1x but not 3g' date=' and i have the data speeds to confirm it. I have called sprint and had them do all their trouble shooting. They just want to replace the device now, which I dont want to do. Never had good luck with refurbs.

I am rooted, with a custom rom installed. I tried hard reseting, soft reseting, reseting the data profile from the ##data# menu. Any suggestions?[/quote']

 

I had a problem with a ROM on my Evo Shift one time that caused that same thing. I quickly changed back to another ROM I knew worked.

 

Sent from my LG Viper 4G LTE using Forum Runner

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MacinJosh Member Level: LTE Advanced

MacinJosh

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Well i tried that' date=' it shows "3g" but isn't connected to 3g. Still 1x speeds and it still shows 1x under the debug menu.[/quote']

 

Hmm, Sprint had to rebuild my account and had me manually provision my phone before I got working 3G data on my Viper when I first activated it.

 

Sent from my LG Viper 4G LTE using Forum Runner

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boomerbubba Member Level: eHRPD

boomerbubba

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Any more suggestions? I really don't want to have to exchange my phone for a non s-off one..

 

I think you should consider yourself fortunate to get any exchange at all. That would be a gift. Does the warranty normally cover rooted and modded phones that stop working? The common sense rule is that folks who mod their phones are at their own risk from that point, especially for software issues.

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aimbdd Member Level: Smoke Signals

aimbdd

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As long as the rooting isn't what broke it, sprint will replace it. Seeing as this happens even at complete stock..

 

If i received a new phone updated phone i wouldnt be able to s-off it.

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themuffinman Member Level: LTE Advanced

themuffinman

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As long as the rooting isn't what broke it, sprint will replace it. Seeing as this happens even at complete stock..

 

If i received a new phone updated phone i wouldnt be able to s-off it.

 

I am assuming you did a hard rest right? Well if you did, instead of going under settings to hard reset your phone go to the dial pad and type ##786#, I am not sure if it will ask for you msl or not(I don't think it will), hit menu then hit reset. This will hard reset your phone a little more thoroughly than just going through settings to do so. It may be a long shot but give it a try.

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gr8nuguy Member Level: 4G LTE

gr8nuguy

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I am assuming you did a hard rest right? Well if you did, instead of going under settings to hard reset your phone go to the dial pad and type ##786#, I am not sure if it will ask for you msl or not(I don't think it will), hit menu then hit reset. This will hard reset your phone a little more thoroughly than just going through settings to do so. It may be a long shot but give it a try.

it asks for your msl
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gr8nuguy Member Level: 4G LTE

gr8nuguy

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Well i tried that, it shows "3g" but isn't connected to 3g. Still 1x speeds and it still shows 1x under the debug menu.

 

if you have an extra sprint phone, try doing an swap with it, then swap back (with the phone off) after a few hours (in a good sprint coverage area-outside) and try the ##786# again

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