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Sprint's Technical Chief Operating Officer Günther Ottendorfer 2nd Reddit AMA live now!

lilotimz

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Tim Yu

Sprint 4G Rollout Updates

December 15, 2016 - 9:40 PM PDT

 

It's been but a blink of an eye since Sprint CTO Gunther's last Reddit Ask Me Anything (AMA) but he's back!

 

Right now, December 16, 2016 at 11 AM to 12 PM PDT, he is doing his second AMA on R/Sprint.

 

 

Be sure to check it out and ask him many questions that have kept you from blissful nights of rest.

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    • Ah... to get back to test-the-window mode, first we select Shutdown from the menu.  That shuts the unit down and gets it back to the original state (that it arrived in the box).  Then hold down the hidden button on the front for 5 seconds and wait for the unit to power back up.  Then I can access test-the-window mode again. Funny thing is that when I take the Magic Box outside and point it directly at the cell tower, the maximum that I get is 12 (out of 100).  But when I put it in a particular window, I can get 16.  So I'm using that.  It is still showing Band 25, but SpeedTest is reporting a better number now than I had before in a different window.  Scott Thanks,    
    • I can do the menu option and 30-second power cycle to restart, but how do I get back to the initial test-the-window mode? Also, lilotimz's screenshots show Relay on Band 41.  But my Relay screen shows Band 25.  My understanding was the the Magic Box only worked on Band 41 based on the Sprint FAQ:   https://community.sprint.com/t5/tkb/articleprintpage/tkb-id/MagicBox%40tkb/article-id/1 Will my phone work with Magic Box? Magic Box operates on LTE 2.5GHz frequency (Band 41), so only devices with this capability will work with it.  Most newer smartphones will work but you'll need to check your device's specifications for LTE 2.5 GHz to be sure. So how do I get back to test-the-window mode?  And how do I get my Magic Box to Band 41 ?  I've tried different windows, rotating it 90 degrees, and angling it.  It seems to always prefer Band 25.  I do have Band 41 here, but Band 25 seems stronger... Thanks, Scott      
    • I'd recommend trying to run setup again.  I've found that the MB picks up far better B41 signal than my phone does.  
    • ...Also, the 3 screens are accessible by touching the screen, then selecting GPS, LTE, or Relay.  The 4 menu options are accessible by touching the little square icon in the upper-right corner.   Scott  
    • I received my Sprint Magic Box and hooked it up.  I was never able to get the "button" that the two arrows point to to work, so I plugged it in. It took about 20 minutes to initialize and lock-in.  There are 3 screens:  GPS, LTE, Relay. On the Relay screen, it says Band 25.  I assume that means that it is communicating with the Sprint tower on Band 25.   But I thought the whole point was to use Band 41. I tried a couple of different windows, and even flipped the unit sideways to see if it made any difference.  The signal to my cell phone went from -114 to -64, so the Magic Box certainly helps with the indoor signal. That's to be expected; according to the front panel, the Magic Box is transmitting a 25 dBm signal.  However, my Speedtest speed is still 4 Mbps. Other than the 3 screens (GPS, LTE, Relay), and the 4 menu options (Change Time Format, More Info, Other Actions, Re-Run Setup), I can't find any other settings. One of the screens says that the Magic Box Technical Support phone number is 844-463-3194, but I haven't tried calling yet.  I don't want them to say, "it doesn't work for you, mail it back".   Is there any way to lock the Magic Box to Band 41 ?    Sprint's Magic Box checker said that I'm in an eligible zone, the coverage map shows I'm in a Band 41 zone, and prior to the Magic box my phone communicated with the Sprint tower on Band 41.  But for the past 3 days , the Relay screen says that the Magic Box is on Band 25. With correspondingly with poor Mbps. Thanks, Scott  
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