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Marcelo Claure, Town Hall Meetings, New Family Share Pack Plan, Unlimited Individual Plan, Discussion Thread


joshuam

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Let me start by saying...Please forgive me if I am posting this to the wrong thread, but I wasn't able to find the correct thread...

 

The other day I while I was working with the Sprint Tech, to resolve the issues with my new Samsung Galaxy Note 5 properly connecting to the Sprint Network, the tech mentioned that I would be able to save about $50.00 per month by switching from the ED 1500 to the Unlimited Freedom plan. At the time spoke to the tech, I mentioned to the Tech that the new plan did sound good, but that wasn't sure I wanted to switch.

 

This morning I just got an email from Sprint informing me that I have already been switched to the new Unlimited Freedom Plan.

 

So my question is, should I just accept the plan change or should I fight with Sprint to get my ED 1500 plan restored ?

 

Any guidance or assistance you all can provide would be greatly appreciated.

 

Sent from my SM-N920P using Tapatalk

Hi kct1975.,

 

There are a few things you could do, which you need to consider. If the new plan will save you money and you don't feel up to a battle against Sprint, then perhaps you should keep the plan and just deal with it.

 

However, as you've been a great, long-time member here on S4GRU (One I have much respect for, btw), which in part shows you've been very loyal to Sprint while remaining a Sprint customer for quite some time, I think this deserves some outrage on your behalf.

 

Any carrier, not just Sprint, who would arbitrarily change a customer's plan without their permission, particularly since this isn't a case where you were abusing data on their network to have them move you after sending you warning messages, is a very bad action on their behalf.

 

My suggestion would be is to call Sprint and demand their executive response/retentions department. Do not waste your energy and time explaining the situation to normal cs. Tell the retentions about your history as a long-term Sprint customer, how you are a member of the world's best Sprint enthusiast website, S4GRU, your help in promoting Sprint, how much you've spent on Sprint over the years, and of course, what has happened.

 

Most likely the person will be helpful getting you back on the other plan, along with some substantial credits/discounts. If they don't, or seem at all difficult towards you, get someone else on the phone to talk with you. If needbe, tell them you may switch to T-Mobile. That should do the trick.

 

To everyone else, I'm not bashing Sprint here. I realize this happens with other carriers to, and I'd have the same advice in any similar case involving any one of them.

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Tell the retentions about your history as a long-term Sprint customer, how you are a member of the world's best Sprint enthusiast website, S4GRU...

 

"Ess-for-jee-wat?"

 

That name dropping will not get you anywhere or anything.

 

AJ

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Hi kct1975.,

 

There are a few things you could do, which you need to consider. If the new plan will save you money and you don't feel up to a battle against Sprint, then perhaps you should keep the plan and just deal with it.

 

However, as you've been a great, long-time member here on S4GRU (One I have much respect for, btw), which in part shows you've been very loyal to Sprint while remaining a Sprint customer for quite some time, I think this deserves some outrage on your behalf.

 

Any carrier, not just Sprint, who would arbitrarily change a customer's plan without their permission, particularly since this isn't a case where you were abusing data on their network to have them move you after sending you warning messages, is a very bad action on their behalf.

 

My suggestion would be is to call Sprint and demand their executive response/retentions department. Do not waste your energy and time explaining the situation to normal cs. Tell the retentions about your history as a long-term Sprint customer, how you are a member of the world's best Sprint enthusiast website, S4GRU, your help in promoting Sprint, how much you've spent on Sprint over the years, and of course, what has happened.

 

Most likely the person will be helpful getting you back on the other plan, along with some substantial credits/discounts. If they don't, or seem at all difficult towards you, get someone else on the phone to talk with you. If needbe, tell them you may switch to T-Mobile. That should do the trick.

 

To everyone else, I'm not bashing Sprint here. I realize this happens with other carriers to, and I'd have the same advice in any similar case involving any one of them.

Arysyn,

 

Thank you for response and your good advice.

 

My question, however is whether the Unlimited Freedom Plan is actually a better value for me than the old ED 1500 plan or if I should fight to switch back to the ED 1500.

 

Thanks for your assistance.

 

Sent from my SM-N920P using Tapatalk

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"Ess-for-jee-wat?"

 

That name dropping will not get you anywhere or anything.

 

AJ

My apologies to you AJ for wasting your time the time of the other members of the S4GRU staff...my only intention was to ask the members of S4GRU for their opinions and advice.

 

If you feel that my post was 'out of line' then I will gladly remove it.

 

Sent from my SM-N920P using Tapatalk

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Let me start by saying...Please forgive me if I am posting this to the wrong thread, but I wasn't able to find the correct thread...

 

The other day I while I was working with the Sprint Tech, to resolve the issues with my new Samsung Galaxy Note 5 properly connecting to the Sprint Network, the tech mentioned that I would be able to save about $50.00 per month by switching from the ED 1500 to the Unlimited Freedom plan. At the time spoke to the tech, I mentioned to the Tech that the new plan did sound good, but that wasn't sure I wanted to switch.

 

This morning I just got an email from Sprint informing me that I have already been switched to the new Unlimited Freedom Plan.

 

So my question is, should I just accept the plan change or should I fight with Sprint to get my ED 1500 plan restored ?

 

Any guidance or assistance you all can provide would be greatly appreciated.

 

Sent from my SM-N920P using Tapatalk

 

 

Hi kct1975.,

 

There are a few things you could do, which you need to consider. If the new plan will save you money and you don't feel up to a battle against Sprint, then perhaps you should keep the plan and just deal with it.

 

However, as you've been a great, long-time member here on S4GRU (One I have much respect for, btw), which in part shows you've been very loyal to Sprint while remaining a Sprint customer for quite some time, I think this deserves some outrage on your behalf.

 

Any carrier, not just Sprint, who would arbitrarily change a customer's plan without their permission, particularly since this isn't a case where you were abusing data on their network to have them move you after sending you warning messages, is a very bad action on their behalf.

 

My suggestion would be is to call Sprint and demand their executive response/retentions department. Do not waste your energy and time explaining the situation to normal cs. Tell the retentions about your history as a long-term Sprint customer, how you are a member of the world's best Sprint enthusiast website, S4GRU, your help in promoting Sprint, how much you've spent on Sprint over the years, and of course, what has happened.

 

Most likely the person will be helpful getting you back on the other plan, along with some substantial credits/discounts. If they don't, or seem at all difficult towards you, get someone else on the phone to talk with you. If needbe, tell them you may switch to T-Mobile. That should do the trick.

 

To everyone else, I'm not bashing Sprint here. I realize this happens with other carriers to, and I'd have the same advice in any similar case involving any one of them.

 

 

 

I can guarantee they didn't "arbitrarily change" the plan without any sort of provocation. Apparently from the conversation with customer, they gathered the plan change was OK to proceed, and they set the plan change to activate on the bill cycle date...

 

So it was set to be active on a future date, versus right away...so there wouldn't be any changes in mid-bill cycle.

 

I've had it done before and recently dealt with a similar issue. No problem going back to what i had though.

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"Ess-for-jee-wat?"

 

That name dropping will not get you anywhere or anything.

 

AJ

Actually, you'd be surprised, AJ. When I've mentioned to T-Mobile a few times about my history reading up on T-Mobile using TmoNews, it helps sometimes to change an operator's tone from thinking your just an average, ordinary, know little about the company customer, into taking you a bit more seriously.

 

If kct decides to call Sprint, likely they'll start off talking to him like that as well. Now, its possible mentioning this may not do any good, like you said, but it depends. Its worth a try.

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My apologies to you AJ for wasting your time the time of the other members of the S4GRU staff...my only intention was to ask the members of S4GRU for their opinions and advice.

 

If you feel that my post was 'out of line' then I will gladly remove it.

 

Huh, what are you talking about?  My response was to Arysyn's suggestion, not your post.

 

AJ

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I can guarantee they didn't "arbitrarily change" the plan without any sort of provocation. Apparently from the conversation with customer, they gathered the plan change was OK to proceed, and they set the plan change to activate on the bill cycle date...

 

So it was set to be active on a future date, versus right away...so there wouldn't be any changes in mid-bill cycle.

 

I've had it done before and recently dealt with a similar issue. No problem going back to what i had though.

I have heard of situations similar to kct's in the past, Jonathan. I wouldn't discount this possibly happening, and I can tell you kct is an honest, loyal member here on S4GRU. So, I believe him.

 

However, I'm not trying to suggest this was some sort of deliberate sabotage by Sprint. As it happens with other carriers, it often is a misunderstanding. For instance, Comcast tech specialist was here at my home earlier this week trying to fix this internet issue I've been having for several weeks. This was the first tech Comcast sent to here who actually seemed to care and was very nice talking with me about different stuff.

 

One of the things he told me, which was brought up when my mother couldn't just have something changed she needed to do on the account over the phone, was that customers no longer can just switch plans, make changes, etc., over the phone with an operator, without a signature or authorization confirmation through their account or registered email. He mentioned this because too many customers were complaining they didn't give authorization to the operator to make changes. So now, there is this added verification step Comcast now requires.

 

Wireless carriers probably should implement the same system to prevent this from happening with their business.

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Arysyn,

Thank you for response and your good advice.

My question, however is whether the Unlimited Freedom Plan is actually a better value for me than the old ED 1500 plan or if I should fight to switch back to the ED 1500.

Thanks for your assistance.

Sent from my SM-N920P using Tapatalk

Unlimited Freedom has 10 GB of Mobile Hotspot and includes the Premium International Experience for Global Roaming. Your ED1500 plan doesn't have Hotspot.

 

You could be better off on Unlimited Freedom overall without Loyalty Credits than on Everything Data 1500 with Loyalty Credits. Two Year Contracts are no longer available from Sprint, and being on an old Subsidized Plan without having a Subsidized device can be more expensive.

 

You should consider switching to Unlimited Freedom in this case I think.

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I can guarantee they didn't "arbitrarily change" the plan without any sort of provocation. Apparently from the conversation with customer, they gathered the plan change was OK to proceed, and they set the plan change to activate on the bill cycle date...

 

So it was set to be active on a future date, versus right away...so there wouldn't be any changes in mid-bill cycle.

 

I've had it done before and recently dealt with a similar issue. No problem going back to what i had though.

Just for clarity...I was not saying that I was arbitrary forced into the new Unlimited Freedom Plan. I did mention in my previous post that I said to the Sprint Tech that the Unlimited Freedom Plan did sound like a good value, but I did clearly state to the Tech that I wanted to "think about it and consider my options". So I did not actually give my consent or authorization to be switched over.

 

Honestly, at this point, since I have already been switched over to the new Unlimited Freedom Plan, I'd me more than happy to stay with the Unlimited Freedom Plan, as long as it is a good value for me and there aren't any 'catches' that will cause me to lose any benefits I had with the ED 1500 plan.

 

Futhermore, the reason I chose to ask here at the S4GRU Forum, is because I know the members here are very knowledgeable and I trust all of your opinions.

 

Sent from my SM-N920P using Tapatalk

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Since 2 Year Contracts are no longer available from Sprint, staying on an old plan meant for Subsidized Devices doesn't make as much sense as it used to. Any Sprint customers who picked an unlimited data handset plan after October 16, 2015 or who upgraded their handset on or after that date are subject to deprioritization. So you can be deprioritized on ED1500 from an upgrade, and at point, changing to Unlimited Freedom makes sense to do.

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Unlimited Freedom has 10 GB of Mobile Hotspot and includes the Premium International Experience for Global Roaming. Your ED1500 plan doesn't have Hotspot.

 

You could be better off on Unlimited Freedom overall without Loyalty Credits than on Everything Data 1500 with Loyalty Credits. Two Year Contracts are no longer available from Sprint, and being on an old Subsidized Plan without having a Subsidized device can be more expensive.

 

You should consider switching to Unlimited Freedom in this case I think.

Thank you RedSpark for your valuable opinion and information.

 

I was actually thinking that the Unlimited Freedom Plan was actually a better value for me, I am always a bit skeptical when any WirelessRep (not just Sprint) suggests any plan changes. Also since I had held on to the ED 1500 plan for so long, I was a bit worried about losing any benefits that I had with that plan.

 

Sent from my SM-N920P using Tapatalk

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Thank you RedSpark for your valuable opinion and information.

I was actually thinking that the Unlimited Freedom Plan was actually a better value for me, I am always a bit skeptical when any WirelessRep (not just Sprint) suggests any plan changes. Also since I had held on to the ED 1500 plan for so long, I was a bit worried about losing any benefits that I had with that plan.

Sent from my SM-N920P using Tapatalk

No problem!

 

Check to make sure your lines are set up with the Premium International Experience: https://www.sprint.com/en/support/solutions/international/faqs-about-premium-international-experience.html

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Since 2 Year Contracts are no longer available from Sprint, staying on an old plan meant for Subsidized Devices doesn't make as much sense as it used to. Any Sprint customers who picked an unlimited data handset plan after October 16, 2015 or who upgraded their handset on or after that date are subject to deprioritization. So you can be deprioritized on ED1500 from an upgrade, and at point, changing to Unlimited Freedom makes sense to do.

Thanks RedSpark for the information and reassureance that the move to the Unlimited Freedom Plan is a good value for me! [emoji106]

 

Sent from my SM-N920P using Tapatalk

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Just for clarity...I was not saying that I was arbitrary forced into the new Unlimited Freedom Plan. I did mention in my previous post that I said to the Sprint Tech that the Unlimited Freedom Plan did sound like a good value, but I did clearly state to the Tech that I wanted to "think about it and consider my options". So I did not actually give my consent or authorization to be switched over.

 

Honestly, at this point, since I have already been switched over to the new Unlimited Freedom Plan, I'd me more than happy to stay with the Unlimited Freedom Plan, as long as it is a good value for me and there aren't any 'catches' that will cause me to lose any benefits I had with the ED 1500 plan.

 

Futhermore, the reason I chose to ask here at the S4GRU Forum, is because I know the members here are very knowledgeable and I trust all of your opinions.

 

Sent from my SM-N920P using Tapatalk

 

 

I had the same thing happen, as I mentioned above...back in May. Called into Sprint to order a new SGS8 to replace a broken phone...and spent nearly 40 minutes talking to the salesperson. In the conversation, we went into depth on my account charges, etc...because I do have a really high bill each month, but its mostly because I have so many devices on my account (I am at the 10-device limit I think). Plus an airave...plus the magic box on the way now....

 

So she mentioned that I would do better on the unlimited freedom plan. I actually agreed to it at first...then as our conversation went on, it came down to comparing and pricing. She told me that unlimited freedom would actually cost me about $20 more a month on my base charges...so I finally, in the end, declined to change plans.

 

She had originally set the plan-change to take place on the 6th of the month (as the date we spoke was the 18th.)..

This would eliminate any pro-rated charges, etc from appearing on my bill..so I went along with that. When I backed out (still during the course of my phone conversation -- never hung up before I changed my mind).. she changed everything back so that my plan would remain (I am still on the 32gb data bucket...with 1 tablet on unlimited tablet plan)...

 

On the 6th of the following month, I suddenly lost ability to text on my tablet, and that threw me off...however I didn't notice anything until my bill cycled a few days beyond the 6th...and when my bill finally cycled, it was hugely beyond what it should've been...even with the phone upgrade/etc. We're talking about $150 higher than it should've been....so I called in to Sprint.

 

Turns out, the plan change went into effect, but only  on 2 phones and my tablets. the other 4 phones were still on 32gb share...so i had some enormous billing errors. 

 

Sprint fixed it all back like it was, and saw where I requested no change to my plan...so the person i called about the problem got a supervisor to do an override since the 32gb share plan is no longer available. They told me they couldn't add that plan and that they would have to get management to add it for them because it's no longer offered.

 

Sprint gave me all sorts of credits for the issue, and fixed everything back to be the way it was before the changes.

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Thank you RedSpark for your valuable opinion and information.

 

I was actually thinking that the Unlimited Freedom Plan was actually a better value for me, I am always a bit skeptical when any WirelessRep (not just Sprint) suggests any plan changes. Also since I had held on to the ED 1500 plan for so long, I was a bit worried about losing any benefits that I had with that plan.

 

Sent from my SM-N920P using Tapatalk

 

Since you didn't explicitly ask for the change, I would still lodge a complaint, at least to insist something like that doesn't happen again.

 

That being said, I switched from Framily to the Unlimited Freedom Plan because it actually saved my family money (and gave my mom's line unlimited, she was using the 1GB Framily option) and gave every line a 10GB hotspot. I don't remember the pricing structure for ED1500, but this might be comparable plan.

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http://rapidcityjournal.com/news/local/communities/belle_fourche/recommendations-from-the-legal-finance-committee/article_85247f48-26cb-5089-967a-00913b8c28c0.html

 

Looks like Belle Fourche, SD is getting some new, native Sprint coverage via Mobilitie.

 

I see a spot of 3ree Gee and moAr on the coverage map just west of there. It is exciting that small cells will be used to expand coverage in and to underserved areas.

 

tl;dr important highlights-

 

"...The location will be known as the tower site.

 

The tower will be used for a Sprint cell tower."

 

"...Fall Festival Cornhole Tournament to be held at Highland Park, Sept. 16."

 

New service and folks get to have a boss festival, decent.

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http://rapidcityjournal.com/news/local/communities/belle_fourche/recommendations-from-the-legal-finance-committee/article_85247f48-26cb-5089-967a-00913b8c28c0.html

 

Looks like Belle Fourche, SD is getting some new, native Sprint coverage via Mobilitie.

 

I see a spot of 3ree Gee and moAr on the coverage map just west of there. It is exciting that small cells will be used to expand coverage in and to underserved areas.

 

tl;dr important highlights-

 

"...The location will be known as the tower site.

 

The tower will be used for a Sprint cell tower."

 

"...Fall Festival Cornhole Tournament to be held at Highland Park, Sept. 16."

 

New service and folks get to have a boss festival, decent.

 

They have also filed for permits in Rapid City, SD.  And I know of plans in Sturgis, Spearfish, Deadwood, Piedmont, Hill City, Keystone, Rockerville, Custer, Box Elder, Wall, Murdo, Presho and Pierre too.

 

Robert

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They have also filed for permits in Rapid City, SD. And I know of plans in Sturgis, Spearfish, Deadwood, Piedmont, Hill City, Keystone, Rockerville, Custer, Box Elder, Wall, Murdo, Presho and Pierre too.

 

Robert

Oh this is all so groovy. I assumed you had an inside tip on the area.

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https://twitter.com/rogersolerafols/status/898649411965734912

1000 Sprint stores are opening across the country.

I hope there's a Macro Site or Mini-Macro outside each one, and at least an AIRAVE 3 or Magic Box inside each one.

Seems like they're jumping the gun, you're supposed to invest in the network BEFORE you open stores. They will need a Magic Box inside every one not near a macro or mini macro for sure.
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Seems like they're jumping the gun, you're supposed to invest in the network BEFORE you open stores. They will need a Magic Box inside every one not near a macro or mini macro for sure.

After the closure of radio shack they must convert/open as many new stores as possible.

 

They NEED to be able to walk and chew gun at the same time.

 

The notion that they could spent 100% of their budget on network upgrades(as much as some current customers would love that) without advertising and growing their retail footprint is pie in the sky.

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After the closure of radio shack they must convert/open as many new stores as possible.

They NEED to be able to walk and chew gun at the same time.

The notion that they could spent 100% of their budget on network upgrades(as much as some current customers would love that) without advertising and growing their retail footprint is pie in the sky.

My point is it would look bad on them if they opened all these new stores and people signed up then realized the service was not up to par or worse than they had before. If they're simply replacing all those radio shack stores then that's a different story.

 

A good case in point was the steady flurry of people that signed up for the free year then discovered service hadn't improved for them or even got worse, or just simply discovered service sucked in their non rural area.

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https://twitter.com/rogersolerafols/status/898649411965734912

 

1000 Sprint stores are opening across the country.

 

I hope there's a Macro Site or Mini-Macro outside each one, and at least an AIRAVE 3 or Magic Box inside each one.

Hopefully these stores follow the same/similar small quick stop -in design that the store on Roosevelt Road in Lombard, Illinois is in appearance and in size. Otherwise, they're just wasting money on so many stores that are big, costly retail ripoffs for greedy commercial landlords.

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After the closure of radio shack they must convert/open as many new stores as possible.

 

They NEED to be able to walk and chew gun at the same time.

 

The notion that they could spent 100% of their budget on network upgrades(as much as some current customers would love that) without advertising and growing their retail footprint is pie in the sky.

As I mentioned to RedSpark, it depends on what these stores will be like. It'll be wasteful for Sprint to add more stores the way they've been for years, until recently with the store example I gave of the Sprint store on Roosevelt Road. Back when I described the store here on S4GRU, someone here told me that its Sprint's new model, which is great if Sprint uses this for at least most of these new stores. I'm going to try getting back out to that store and take some photos of it or showing here sometime soon.

 

Anyways, I don't think having many larger stores really are necessary. Focusing online retail is much more important. Sprint could save money not only to spend on their network, but also to put into promotions with services that are popular. Not like the Pokemon deal, but tie-ins that don't require Sprint to spend millions or billions invested in stock either. Do some sort of deal with Netflix or Amazon. Its even better than the sports sponsorships too.

 

Really all Sprint needs to do is smart, intelligent marketing and promotions (I suggest bringing back Malcolm McDowell and James Earl Jones for video ads), spend money on network deployment and densification, along with having great pricing. I suggest Sprint change the streaming speed limit to 9mbps for both video streaming and gaming, while upping the audio streaming speed to a maximum of 3mbps.

 

Also, Sprint could be the first carrier to do away with individual lines on postpaid service. Sprint could advertise that, with the starting price at $75 monthly for two lines, both with unlimited 3G tethering. Additional lines for $30 monthly each. Then simplify add-on service pricing at a flat $15 monthly each, such as $15 monthly full phone insurance for all lines on an account (up to five lines), each smartphone lease, unlimited 4G tethering each device (up to 9mbps), an international voice/data package, etc.

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