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Marcelo Claure, Town Hall Meetings, New Family Share Pack Plan, Unlimited Individual Plan, Discussion Thread

joshuam

By joshuam
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kg4icg Member Level: 4G WiMax

kg4icg

Posted
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Why should they be? Existing customers get the shaft once again. Sprint should re-brand as Open Mobile at this point.

Some are never happy, no matter what.

You know what's crazy depressing? Everyone here is complaining at not getting a break as an existing customer, where Verizon, T-Mobile, and AT&T all came out with newer plans which the VAST MAJORITY of their base switched to already. Thus the newer offers work better for them because they are already on higher plans.

 

No one seems to make an apples to apples comparison, just moving goal posts.

 

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I have to tell you all I am near tears right now.  I am so stoked that Marcelo listened to us, directly.  I am sure he listened to all the feedback he heard.  But I believe S4GRU was influential in th

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Maybe he's outside of the city limits. He'll tweet as soon as he's back in town with a data connection.

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Hypeo Member Level: eHRPD

Hypeo

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After the promo its only $20 cheaper than Verizon so not really.

 

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thats $240 savings a year, so for some people it is a lot in difference.

 

 

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imex99 Member Level: 4G LTE

imex99

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How do you know?

My executive services rep yesterday stated that....We'll see if he's wrong or not!!!!

 

All I know is it's supposed to include 10gb hotspot so far.

 

 

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payturr Member Level: eHRPD

payturr

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My executive services rep yesterday stated that....We'll see if he's wrong or not!!!!

 

All I know is it's supposed to include 10gb hotspot so far.

 

 

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A few people in the subreddit say that they'll be offering Unlimited Freedom with HD + 10GB Hotspot for existing customers and they'll waive the subsidy fees. Some of the employees confirm it, so I guess we'll see tomorrow.

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RedSpark Member Level: LTE Advanced

RedSpark

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Oh, for customers already on unlimited freedom plans.

If this pricing isn't made available to all Sprint customers, even those on Legacy Everything Data or Unlimited My Way plans, I think there's going to be a real problem.

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derrph Member Level: 4G WiMax

derrph

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If this pricing isn't made available to all Sprint customers, even those on Legacy Everything Data or Unlimited My Way plans, I think there's going to be a real problem.

That'll be dumb move for Sprint/Marcelo to exclude users on those plans.

 

 

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RedSpark Member Level: LTE Advanced

RedSpark

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It will be interesting to see if this offers anything to us older (even more loyal?!) ED1500 customers, as well . . .

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If Sprint doesn't offer this new Unlimited Freedom pricing to all existing customers on Unlimited Freedom and Legacy Plans, like Everything Data and Unlimited My Way, I think there's going to be a real problem with ports out.

 

Perhaps it took time to update the billing system to accept a new pricing model for all the legacy customers. However, I'm sure the number of Legacy people who ported out was noticeable to Sprint over the past week.

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Paynefanbro Member Level: LTE Advanced

Paynefanbro

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Didn't we already pretty much confirm that people on Unlimited Freedom are simply getting an upgrade and those on other plans like ED1500 will get the one we see when we change plans?

 

The 2 lines for $100 with autopay. $90 if you have an employee discount on top of that.

 

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RedSpark Member Level: LTE Advanced

RedSpark

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That'll be dumb move for Sprint/Marcelo to exclude users on those plans.

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I agree. In my opinion, it never had to come to this. Sprint could have just offered current Sprint customers better pricing at the time that the plan was updated for new customers on Unlimited Freedom to get the HD Streaming upgrade and 10 GB of Hotspot.

 

Instead, you've had a number of loyal customers leave over the past week, and Sprint is trying to win them back on a case-by-case basis with Winback Credits and calls, which takes up substantial employee time and resources,

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payturr Member Level: eHRPD

payturr

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If Sprint doesn't offer this new Unlimited Freedom pricing to all existing customers on Unlimited Freedom and Legacy Plans, like Everything Data and Unlimited My Way, I think there's going to be a real problem with ports out.

 

I tried getting them to give me the $160 for 4 lines deal with waived subsidy fees, we're customers for 18 years. The bill is almost $270 and new people get away with much less. It's ridiculous, they couldn't work something out and they're fine with me switching.

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