Jump to content

3G Issues with Photon Q 4G LTE

delta772er

By delta772er
in Motorola

 Share

Recommended Posts

delta772er Member Level: 1x Advanced

delta772er

Posted
Posted

So I just upgraded my work line to a Photon Q 4G LTE the other day and it seems like a pretty good device so far, but I have been running in to one issue. I've noticed that it constantly drops my 3G connection throughout the day, sometimes in comes back on it's own, other times it doesn't and I have to restart the phone to get it to work. It does this whether I'm at home connected to my Airave 2.5 or out and about.

 

Has anyone else noticed this issue or do you have any suggestions? I considered taking it back and having them swap for a new one since it's new, but it's a 40 mile drive to my nearest Sprint corporate store and wanted to check here first.

 

-Charlie

Link to comment
Share on other sites
  • 3 weeks later...
Tomas Member Level: 1x Advanced

Tomas

Posted
Posted

I've had my PQ lose it's 3G only once or twice that I've noticed in the past month. Having had a Moto XPRT prior, I'm used to it, and just pop into Airplane Mode for 30+ seconds, then back to normal, and all is well.

 

It hasn't happened to me enough to be considered a problem.

Link to comment
Share on other sites
Tomas Member Level: 1x Advanced

Tomas

Posted
Posted

I have never experienced any issue with losing a 3G connection. The only time this happens is at the signal edge, and I expect it at that point anyway.

 

I live at the intersection of signals from SIX different Sprint towers - and I'm at the signal edge for every one of 'em. <_<

 

It's fairly normal for me to have 3G drop out and not come back up easily. The PQ is holding on better than previous devices, though...

Link to comment
Share on other sites
  • 2 months later...
petermontez1 Member Level: Smoke Signals

petermontez1

Posted
Posted

So I just upgraded my work line to a Photon Q 4G LTE the other day and it seems like a pretty good device so far, but I have been running in to one issue. I've noticed that it constantly drops my 3G connection throughout the day, sometimes in comes back on it's own, other times it doesn't and I have to restart the phone to get it to work. It does this whether I'm at home connected to my Airave 2.5 or out and about.

 

Has anyone else noticed this issue or do you have any suggestions? I considered taking it back and having them swap for a new one since it's new, but it's a 40 mile drive to my nearest Sprint corporate store and wanted to check here first.

 

-Charlie

i just got it and been haveing the same p[robloms
Link to comment
Share on other sites
swintec Member Level: eHRPD

swintec

Posted
Posted

i just got it and been haveing the same p[robloms

 

this issue ticks me off to no end. i can say with certainty that it always happens when i need to look up something in a pinch and i need to sit there and cycle airplane mode with the hope that doing that will fix it.

Link to comment
Share on other sites
  • 4 weeks later...
MartialRanger23 Member Level: 1xRTT

MartialRanger23

Posted
Posted

@swintec yeah, I have the Photon Q and that's how I solve this annoying problem. If THAT doesn't work, try rebooting. If it STILL doesn't work, try a hard reboot (holding down the power button for 20 seconds). If it still is causing problems, then you may have to hit the Sprint store. But this is how I fix it on my phone

 

Sent from my Motorola Photon Q

Link to comment
Share on other sites
owensri2 Member Level: 1x Advanced

owensri2

Posted
Posted

the most recent software update going around now (which i installed this morning) may have fixed this conneciton dropping issue.

 

I've had the software update for about a month now. Seems to have fixed all isses, including the 3G drops and the 3G icon is fixed to where it doesn't dissapear when you initiate a call.

Link to comment
Share on other sites
swintec Member Level: eHRPD

swintec

Posted
Posted

I've had the software update for about a month now. Seems to have fixed all isses, including the 3G drops and the 3G icon is fixed to where it doesn't dissapear when you initiate a call.

 

how did you get it so quick? the build date on it is only December 3rd..doesnt leave much room for testing and making its way through the various channels before it gets out to end users like you through the update process.

Link to comment
Share on other sites
Tomas Member Level: 1x Advanced

Tomas

Posted
Posted

The "SOAK Team" gets the release shortly after final build is ready so we can wring it out to make sure there are no hidden problems not caught in "Beta."

 

(And yes, we've had it for about a month - got it before Christmas IIRC...) :frantic:

Link to comment
Share on other sites
swintec Member Level: eHRPD

swintec

Posted
Posted

The "SOAK Team" gets the release shortly after final build is ready so we can wring it out to make sure there are no hidden problems not caught in "Beta."

 

(And yes, we've had it for about a month - got it before Christmas IIRC...) :frantic:

 

What is this SOAK team you speak of? is it connected to the Sprint official forums or?

Link to comment
Share on other sites
owensri2 Member Level: 1x Advanced

owensri2

Posted
Posted

What is this SOAK team you speak of? is it connected to the Sprint official forums or?

 

It's Motorola Mobility's testing team. I got an email asking if I wanted to participate in the test, and I accepted. Has nothing to do with Sprint.

  • Like 2
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to topic listing

  • large.unreadcontent.png.6ef00db54e758d06

  • gallery_1_23_9202.png

  • Posts

    • topdownat4
      Keep a Word, Drop a Word #7

      By topdownat4 · Posted

      Fury Gran Coupe (My First Car - What a Boat...)
    • dkyeager
      Dish Network/Boost Mobile cell/5G buildout thread

      By dkyeager · Posted

      Definite usage quirks in hunting down these sites with a rainbow sim in a s24 ultra. Fell into a hole yesterday so sent off to T-Mobile purgatory. Try my various techniques. No Dish. Get within binocular range of former Sprint colocation and can see Dish equipment. Try to manually set network and everybody but no Dish is listed.  Airplane mode, restart, turn on and off sim, still no Dish. Pull upto 200ft from site straight on with antenna.  Still no Dish. Get to manual network hunting again on phone, power off phone for two minutes. Finally see Dish in manual network selection and choose it. Great signal as expected. I still think the 15 minute rule might work but lack patience. (With Sprint years ago, while roaming on AT&T, the phone would check for Sprint about every fifteen minutes. So at highway speed you could get to about the third Sprint site before roaming would end). Using both cellmapper and signalcheck.net maps to hunt down these sites. Cellmapper response is almost immediate these days (was taking weeks many months ago).  Their idea of where a site can be is often many miles apart. Of course not the same dataset. Also different ideas as how to label a site, but sector details can match with enough data (mimo makes this hard with its many sectors). Dish was using county spacing in a flat suburban area, but is now denser in a hilly richer suburban area.  Likely density of customers makes no difference as a poorer urban area with likely more Dish customers still has country spacing of sites.
    • dkyeager
      SignalCheck Beta Crew Forum

      By dkyeager · Posted

      Mike if you need more Dish data, I have been hunting down sites in western Columbus.  So far just n70 and n71 reporting although I CA all three.
    • S4GRU
      Keep a Word, Drop a Word #7

      By S4GRU · Posted

      Nissan Coupe
    • Paynefanbro
      Network Vision/LTE - New York City Market

      By Paynefanbro · Posted

      Good catch! I meant 115932/119932. Edited my original post I've noticed the same thing lately and have just assumed that they're skipping it now because they're finally able to deploy mmWave small cells.

  • Recently Browsing

    • No registered users viewing this page.
×
×
  • Create New...